Front Desk Administrator

Urbanity Dance; Boston (MA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

50% discount on Urbanity programs

20% family discount on events

Discounted studio rentals

Complimentary ticket to performances

Urbanity merch discount

Job summary

Urbanity Dance is seeking a part-time Front Desk Administrator to support day-to-day operations of the school. You will provide exceptional customer service for students and caregivers, assist with registration and billing, and help maintain a safe, welcoming environment.

The role reports to the Administrative Manager and offers part-time hours with evening and weekend shifts. Experience with MS Office and strong communication are valued for a positive, student-facing environment.

Qualifications

• Proficiency in MS Office and Google Apps.
• Excellent communication and customer service skills.
• Outgoing, proactive and positive approach.
• Flexibility and adaptability to a fast-paced environment.
• Enthusiasm for working with students of all ages.

Responsibilities

• Deliver excellent customer service as a lead interface with parents and students, including registration and billing.
• Greet students and caregivers to maintain a welcoming atmosphere.
• Facilities management support and coordination of cleaning and repairs.

Skills

MS Office

Google Apps

Communication

Customer Service

Proactive

Flexible

Student-facing

Job description

Urbanity Dance seeks a part-time Front Desk Administrator to support the day-to-day operations of Urbanity’s school. Reporting to the Administrative Manager, the Front Desk Administrator supports the full community of the School by providing exceptional customer service for students and their caregivers, along with ensuring a safe, joyful, clean, organized, and welcoming environment.

Responsibilities include:

• Deliver excellent customer service as a lead interface with parents and students, including assisting with registration and billing (in person and via email/phone),
• Greet all students and caregivers that enter the space, facilitating a warm and welcoming atmosphere
• Facilities management: assist with facility maintenance projects; maintain clean facilities in coordination with Work-Study Scholars

Schedule:

• Part-time, 4-12 hours/week
• Available Shifts:
• MONDAY 3:00pm-9:00pm
• SATURDAY 9:00am-3:05pm
• SATURDAY 8:45am-11:45am

Required Qualifications:

• Proficiency in MS Office and Google Apps
• Excellent communication and customer service skills
• Outgoing, proactive, and positive approach
• Flexibility and adaptability to work in a fast-paced environment
• Enthusiasm for working with students of all ages and backgrounds

Preferred Qualifications:

• 1-2 years related work experience
• Spanish-speaking
• Experience in a nonprofit or dance education setting
• Belief in dance/arts to improve lives of individuals and communities, prioritizing access, inclusion, and wellness

Part-time Employees (10-19 hours)

• 1 hour of paid sick time per 30 hours worked per MA state law, up to 40 hours per year
• 50% discount on all Urbanity Dance programs, including events, classes, camps, intensives, seminars and workshops
• Family members (this could include partner/spouse, children, etc; Urbanity is also open to and supportive of multiple definitions of 'family') are also eligible for a 20% discount on all Urbanity Dance events, classes, camps, intensives, seminars and workshops
• Discounted studio rentals
• 1 complimentary ticket to each Urbanity Company / Underground performance during the year
• One piece of Urbanity merch each year and 20% discount on all additional Urbanity merch

Part-time Employees (9 hours and less)

• 1 hour of paid sick time per 30 hours worked per MA state law, up to 40 hours per year
• 20% discount on all Urbanity Dance programs, including events, classes, camps, intensives, seminars and workshops
• Family members (this could include partner/spouse, children, etc; Urbanity is also open to and supportive of multiple definitions of 'family') are also eligible for a 10% discount on all Urbanity Dance events, classes, camps, intensives, seminars and workshops
• Discounted studio rentals
• 1 complimentary ticket to each Urbanity Company / Underground performance during the year
• One piece of Urbanity merch each year and 20% discount on all additional Urbanity merch

Diversity & Inclusion:

Urbanity Dance is an Equal Opportunity Employer. We especially encourage applications from BIPOC individuals, people with disabilities, LGBTQIA+ community members, and people with lived experiences including houselessness, incarceration, substance use/recovery, economic instability, or food insecurity.

Hiring Note:

Employment is contingent on CORI and SORI background checks. Contact info for up to 2 references will be requested during hiring.