Front Desk/Administrative Assistant

ServiceMaster of South Shore Inc; MIDDLETOWN (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

ServiceMaster of South Shore Inc is seeking an Administrative Assistant to support owners, management, and staff in an office setting in Middletown, OH. You will handle invoices, payments, customer follow-up, phones, CRM input, and coordination with customers and suppliers.

Candidates should have a high school diploma, be proficient with Microsoft Office, and possess strong written and verbal communication, problem-solving, and time-management skills in a fast-paced environment.

Qualifications

• Experience with Microsoft Office applications required (Word, Outlook, Excel).
• Strong writing and problem-solving skills are preferred.
• Verbal and written communication abilities are essential.
• Time management and organizational skills are important.
• Ability to handle confidential information in a fast-paced office.

Responsibilities

• Prepares correspondence, memoranda, reports, etc.
• May initiates routine and non-routine correspondence.
• May book travel and reconcile expense reports.
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries.
• May schedule appointments & meetings.
• May enter new job into ServiceMaster CRM and capture customer/job information.
• May utilize the assistance of support staff on a project basis.
• Operates a PC and appropriate software packages.
• May follow up with customers on work performed, and collect payments.
• May assist other departments within the company.
• Understands ServiceMaster operating systems and services offered.

Skills

Office software proficiency

Strong writing skills

Problem solving

Verbal communication

Time management

Education

High school diploma/GED

Tools

Microsoft Office Suite (Word, Outlook, PowerPoint, Excel)

Job description

Position Overview

Successful candidates will have experience in an office setting. Position assists the business owners, management team and team members with a variety of tasks including processing invoices, collecting payments, customer service follow up, answering phones, using a multiple types software and interfacing with customers and suppliers. Experience with Outlook and Excel are a must. Prefer strong writing and problem-solving skills.

Job Responsibilities

• Prepares correspondence, memoranda, reports, etc.
• May initiates routine and non-routine correspondence
• May book travel and reconcile expense reports
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• May schedule appointments & meetings
• May enter in new job into ServiceMaster CRM, captures relevant customer and job information
• May utilize the assistance of one or more support staff members on a reporting or project basis
• Operates a personal computer and appropriate software packages or its equivalent
• May follow up with customer on work performed
• May call customers to collect payments
• May assist other departments within the company
• Understands ServiceMaster operating systems and the services we offer

Job Requirements

• High school diploma/GED required
• Previous administrative assistant experience preferred but not required
• Experience and skill with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
• Comfortable with using multiple types of software
• Personal time management and organizational skills
• Verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Ability to manage highly confidential information

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities such as preparing and analyzing data, viewing computer screen.
• Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.