Front Desk Administrative Assistant

Associa; Houston (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Associa is seeking a part-time Administrative Assistant to support CAM teams and association operations in a fast-paced environment. You will handle calls, emails, and correspondence within tight response times, assist with board materials, and maintain electronic and physical files daily.

This role requires strong customer service focus and reliable coordination across teams. The position offers flexible hours, reception duties, and collaboration with managers to ensure smooth community

Qualifications

• Must be English-speaking
• Customer service oriented
• Equal opportunity employer

Responsibilities

• Respond to phone calls, voicemails and emails within 24 hours.
• Assist CAM in Board meeting preparation and packet development.
• Process invoices and administrative tasks daily.
• Maintain community documents and electronic files on company platform.
• Support reception duties and assist in after-hours emergencies as needed.
• Prepare and mail correspondence and notices as requested by CAM or management.
• Coordinate community communications and pool tag/card/fob distribution when required.

Skills

English speaking

Customer Service

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Goodwin and CO is seeking a part time admin asst

• Become familiar with each association’s documents as they relate to your service role
• Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately)
• Work with the manager on violation letters as requested.
• Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc.
• Draft and mail letters to parties as requested by CAM- 2 business days
• Process community mailings; special notices, meeting notices, etc.- 2 business days
• Electronically file community related documents via company platform- daily
• Maintain/program entry gates directories- within 24 hours
• Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours
• Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours
• Rotate as Receptionist on scheduled basis
• Assist CAM in preparation of Board meeting packets- as needed
• Prepare and process Annual Meeting Notices- time sensitive, 3 business days
• Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days
• Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed
• Maintain a current hardcopy and e-file community information sheet (hot sheet)- as needed
• Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects- as needed
• Maintain community websites via company platform- as needed
• Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur
• Review, code and process invoices for payment of services – daily within 24 hours
• Other Responsibilities- this list should not be considered to be all encompassing and is subject to change

Requirements

English speaking

Customer Service Oriented

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.