Admin Asst

Associa; Houston (TX); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Associa is seeking a Front Desk professional for Telfair in Houston, TX. The role focuses on answering calls and emails promptly, handling correspondence, and supporting CAM and Board-related tasks in a community-management setting.

The position requires a high school diploma or GED, with Associate's degree preferred, and 6–12 months of related clerical experience. On-site role with varied administrative responsibilities and schedule flexibility.

Competenze

• Requires a high school diploma or GED; Associates degree preferred.
• Six to twelve months of related clerical or administrative support experience required.

Mansioni

• Respond to phone calls, voicemails and emails within 24 hours.
• Draft and mail letters to parties within 2 business days.
• Process community mailings and notices within 2 business days.
• Maintain program entry gates directories within 24 hours.
• Process entry gate opening and maintenance requests within 24 hours.
• Process, maintain, program and distribute pool tags/keys/cards/fobs within 24 hours.
• Assist CAM in preparation of Board meeting packets as needed.
• Prepare Annual Meeting Notices within 3 business days.

Formazione

High school diploma or GED

Associate's degree preferred

Descrizione del lavoro

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Front Desk- Telfair

Duties include but are not limited to:

• Become familiar with each association’s documents as they relate to your service role
• Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately)
• Work with the manager on violation letters as requested.
• Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc.
• Draft and mail letters to parties as requested by CAM- 2 business days
• Process community mailings; special notices, meeting notices, etc.- 2 business days
• Electronically file community related documents via company platform- daily
• Maintain/program entry gates directories- within 24 hours
• Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours
• Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours
• Rotate as Receptionist on scheduled basis
• Assist CAM in preparation of Board meeting packets- as needed
• Prepare and process Annual Meeting Notices- time sensitive, 3 business days
• Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days
• Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed
• Maintain a current hardcopy and e-file community information sheet (hot sheet)- as needed
• Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects- as needed
• Maintain community websites via company platform- as needed
• Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur
• Review, code and process invoices for payment of services – daily within 24 hours
• Other Responsibilities- this list should not be considered to be all encompassing and is subject to change

Requirements

EDUCATION/KNOWLEDGE/SKILLS/ABILITIES:

• Requires a high school diploma or GED; Associates degree preferred.
• Six to twelve months of related clerical or administrative support experience required;

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.