Front Desk & Admin Support Specialist

Aspire Indiana Health, Inc.; Carmel (IN); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Group Medical

HSA Plan

Dental & Vision

Paid Time Off

Paid Holidays

Bereavement Leave

Retirement Plan

Employee Referral Bonus

Wellness Program

Short Term Disability

Long Term Disability

Life Insurance

Job summary

Aspire Indiana Health, Inc. in Carmel, IN is seeking a Support Associate to serve as the welcoming first point of contact for the Administrative Office. This on-site role handles phones, mail, and front-office tasks, connecting people to Aspire resources and ensuring records are accurate. Monday–Friday, 8:00am–5:00pm, on-site in Carmel.

The position emphasizes customer service, coordination with departments, and adherence to safety and compliance standards while reflecting Aspire’s values.

Qualifications

• High School Diploma or Equivalent required.
• Notary Public or eligible to become one.
• Minimum one (1) year experience in healthcare required, medical front office experience highly preferred.
• Previous experience in a mental health/behavioral health setting and/or medical office setting preferred.
• Must have intermediate computer skills with Google Suite.
• Must have reliable transportation to attend trainings and/or meetings.
• Ability to communicate effectively in person, by phone, email or video to exchange information more than 50% of the time.

Responsibilities

• Front Desk & Customer Service: Greet visitors, vendors and team members; manage visitor sign-in/badges as applicable; provide directions; maintain a welcoming, professional front-office environment.
• Phones & Information: Answer the administrative main line, identify caller needs, provide basic public information, route calls appropriately, and Escalate unusual or urgent concerns.
• Mail, Deliveries & Supplies: Receive, sort and distribute incoming mail and deliveries; prepare outgoing/interoffice mail; maintain mail and shared-office supplies; receive orders and identify low-stock items.
• Team Member Help Desk: Serve as a starting point for basic administrative questions and connect team members to the appropriate department, resource, supplies or equipment.
• Facilities Ticket Management: Manage the Facilities ticketing system by receiving, reviewing, documenting, and routing requests; monitor open tickets and follow up as needed; communicate status updates; and help ensure requests are addressed and closed in a timely manner.
• Notary & Emergency Support: Provide organizational notary services when authorized; maintain required records and supplies; know emergency contacts and procedures and assist with visitor accountability during emergencies.
• Facilities Documentation: Collect, sort, track, and maintain facilities-related receipts and documentation; organize and clean up shared Google Drive folders to ensure records are accurate, accessible, and appropriately maintained.

Skills

Google Suite

Front desk

Customer service

Communication

Reliable transportation

Education

High School Diploma or Equivalent

Notary Public or eligible

Tools

Google Suite

Job description

Aspire Indiana Health, Inc. in Carmel, IN is seeking a Support Associate to serve as the welcoming first point of contact for the Administrative Office. This on-site role handles phones, mail, and front-office tasks, connecting people to Aspire resources and ensuring records are accurate. Monday–Friday, 8:00am–5:00pm, on-site in Carmel.

The position emphasizes customer service, coordination with departments, and adherence to safety and compliance standards while reflecting Aspire’s values.