Front Desk Admin Specialist — Public Service

State-of-Missour; Jefferson City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Defined pension plan

Health insurance

Generous leave and holiday time

Job summary

The State of Missouri, Division of General Services, Surplus & Recycling in Jefferson City, seeks an Administrative Support Assistant to staff the front desk. You will greet visitors, answer inquiries, and help keep daily operations running smoothly.

This position emphasizes service, organization, and teamwork, with responsibilities ranging from mail and phone handling to records, data reporting, and compliance with state policies. A dependable, professional approach is essential.

Qualifications

• Integrity & professionalism in handling confidential information.
• Strong verbal and written communication.
• Organization with attention to detail.
• Initiative and ability to work with others.
• Proficiency with Word, Excel, and Outlook.
• Six months of office support or customer service experience; HS diploma.
• Reliable attendance and willingness to learn.

Responsibilities

• Serve as the welcoming first point of contact for Surplus & Recycling, creating a courteous, professional experience for visitors, callers, and email correspondents.
• Manage incoming and outgoing mail, phone calls, and shared inboxes; provide accurate guidance.
• Maintain accurate customer account records and ensure compliance with program standards.
• Gather, compile, and review data for administrative reports with accuracy.
• Deliver prompt, solutions-oriented service across all channels with clear next steps.
• Partner with team members on daily coordination and workload coverage.
• Monitor compliance requirements and documentation in accordance with rules.
• Foster a respectful, service-oriented environment and handle sensitive issues appropriately.

Skills

Integrity & professionalism

Communication skills

Organization & detail orientation

Initiative & teamwork

Technical proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

The State of Missouri, Division of General Services, Surplus & Recycling in Jefferson City, seeks an Administrative Support Assistant to staff the front desk. You will greet visitors, answer inquiries, and help keep daily operations running smoothly.

This position emphasizes service, organization, and teamwork, with responsibilities ranging from mail and phone handling to records, data reporting, and compliance with state policies. A dependable, professional approach is essential.