Administrative Support Assistant - Front Desk - Surplus

State-of-Missour; Jefferson City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Defined pension plan

Health insurance

Generous leave and holiday time

Job summary

The State of Missouri, Division of General Services, Surplus & Recycling in Jefferson City, seeks an Administrative Support Assistant to staff the front desk. You will greet visitors, answer inquiries, and help keep daily operations running smoothly.

This position emphasizes service, organization, and teamwork, with responsibilities ranging from mail and phone handling to records, data reporting, and compliance with state policies. A dependable, professional approach is essential.

Qualifications

• Integrity & professionalism in handling confidential information.
• Strong verbal and written communication.
• Organization with attention to detail.
• Initiative and ability to work with others.
• Proficiency with Word, Excel, and Outlook.
• Six months of office support or customer service experience; HS diploma.
• Reliable attendance and willingness to learn.

Responsibilities

• Serve as the welcoming first point of contact for Surplus & Recycling, creating a courteous, professional experience for visitors, callers, and email correspondents.
• Manage incoming and outgoing mail, phone calls, and shared inboxes; provide accurate guidance.
• Maintain accurate customer account records and ensure compliance with program standards.
• Gather, compile, and review data for administrative reports with accuracy.
• Deliver prompt, solutions-oriented service across all channels with clear next steps.
• Partner with team members on daily coordination and workload coverage.
• Monitor compliance requirements and documentation in accordance with rules.
• Foster a respectful, service-oriented environment and handle sensitive issues appropriately.

Skills

Integrity & professionalism

Communication skills

Organization & detail orientation

Initiative & teamwork

Technical proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Job Location:

This position is with Division of General Services, Office of Administration and will be located at 2846 Highway 179, Jefferson City, Missouri.

Why you’ll love this position:

Do you enjoy being the person others can count on—the one who welcomes visitors, keeps operations moving smoothly, and turns questions into answers?

Surplus & Recycling is seeking a dependable, service-oriented professional to support our daily operations As our front desk Administrative Support Assistant, you will often be the very first person visitors, state partners, and stakeholders meet, speak with, or hear from. Your professionalism, sound judgment, follow-through, and collaborative spirit will directly shape their experience with our entire program. If you take pride in helping others, staying organized, and being part of a team dedicated to public service, this is an excellent opportunity to learn our operations, strengthen your administrative skills, and build a lasting career with the State of Missouri.

About the Program:

This position is with the Office of Administration, Division of General Services, supporting Surplus & Recycling. Our team maximizes state resources through the reuse, transfer, recycling, and public auction of excess state and federal property. The front desk connects every part of this mission—interacting daily with state agencies, eligible non-profit and municipal organizations, vendors, and members of the public.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• First Impressions & Great Service: Serve as the welcoming first point of contact for Surplus & Recycling, creating a courteous, professional experience for visitors, callers, and email correspondents.
• Communications Coordination: Manage incoming and outgoing mail, phone calls, and shared inboxes. Listen carefully, provide accurate guidance, and connect visitors, state partners, stakeholders with the appropriate team member or resource.
• Account & Record Management: Maintain accurate, up-to-date customer account records by logging activity and ensuring compliance with established program standards and state policies.
• Data & Reporting Support: Gather, compile, and review data for administrative and operational reports, ensuring accuracy, completeness, and consistency before distribution.
• Follow-Through & Problem Solving: Deliver prompt, solutions-oriented service across all channels, providing clear next steps so visitors, state partners, and stakeholders always know what to expect.
• Team Operational Support: Partner closely with team members across Surplus & Recycling on daily coordination, special administrative tasks, and workload coverage during peak periods or shifting priorities.
• Compliance Oversight: Monitor compliance requirements and documentation in accordance with state and federal program rules.
• Workplace Engagement: Foster a respectful, service-oriented environment by communicating clearly, exercising discretion, and elevating sensitive issues or questions appropriately.

Minimum Qualifications

• Integrity & Professionalism: Proven ability to exercise good judgment, maintain confidentiality, and build constructive relationships with diverse stakeholders, team members, and the public.
• Communication Skills: Strong verbal and written communication skills, paired with a commitment to patient, respectful service—even during busy periods or complex interactions.
• Organization & Detail Orientation: Demonstrated ability to prioritize multiple tasks, track details accurately, and follow commitments through to completion.
• Initiative & Teamwork: Ability to work independently on core tasks while knowing when to consult leadership or collaborate with colleagues.
• Technical Proficiency: Working knowledge of computer software including Microsoft Word, Excel, and Outlook.
• Experience & Education: Six (6) or more months of office support or customer service experience, and possession of a high school diploma or equivalent. (Relevant education or experience substitutions may be considered.)
• Reliability: Consistent attendance, strong work ethic, attention to detail, and enthusiasm for learning and supporting team goals.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position.

Authorization to work in the United States is a prerequisite of employment. The Office of Administration will not sponsor applicants for work visas.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.