Front Desk & Admin Specialist — Customer Service

Dutech Systems; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Dutech Systems in Boston, MA seeks an Administrative Assistant to deliver professional customer service and support across departments. You will greet visitors, route calls, and manage digital and physical documents with accuracy.

The role requires strong communication, organization, and multitasking abilities. You will work on varied clerical tasks and support office procedures, contributing to efficient daily operations.

Qualifications

• Strong customer service skills.
• Professional phone answering and call routing experience.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong communication and interpersonal skills.
• Ability to organize files and handle multiple tasks.
• Detail-oriented and dependable with a professional attitude.

Responsibilities

• Answer and route multi-department calls using the Five9 telephone system.
• Greet and assist customers and visitors at the department's point of entry.
• Provide professional and courteous customer service.
• Scan documents and convert them into PDF files.
• Electronically file and index documents accurately.
• Organize and index boxes of files in preparation for scanning.
• Open, sort, and distribute daily incoming mail.
• Perform general administrative and clerical tasks.
• Assist with additional administrative projects as assigned.
• Maintain accurate records and follow established office procedures.

Skills

Customer service

Phone routing

MS Office

Communication

Organization

Attention to detail

Tools

Microsoft Office Suite

Job description

Dutech Systems in Boston, MA seeks an Administrative Assistant to deliver professional customer service and support across departments. You will greet visitors, route calls, and manage digital and physical documents with accuracy.

The role requires strong communication, organization, and multitasking abilities. You will work on varied clerical tasks and support office procedures, contributing to efficient daily operations.