Front Desk & Admin Assistant - Housing Voucher Programs

New York State Division of Housing and Community Renewal; New York (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

The New York State Division of Housing and Community Renewal is seeking an Office Assistant 1 to be the first point of contact for participants, applicants, property owners, and other stakeholders at the Subsidy Services office. The role emphasizes courteous, efficient service, front desk management, document routing, and supporting daily Housing Choice Voucher and Project-Based Voucher operations.

Responsibilities include greeting visitors, handling phone inquiries, scheduling document

Qualifications

• No formal education or experience requirements for this NY HELPS title.
• Ability to interact professionally with participants, applicants and stakeholders.
• Familiarity with office procedures and documentation routing is preferred.

Responsibilities

• Greet visitors and determine the purpose of their visit, routing to the correct staff.
• Answer high volumes of calls and route messages to appropriate staff.
• Maintain front desk operations, process documents, and support program tasks.

Skills

Customer service

Front desk

Telephone handling

Records routing

Job description

The New York State Division of Housing and Community Renewal is seeking an Office Assistant 1 to be the first point of contact for participants, applicants, property owners, and other stakeholders at the Subsidy Services office. The role emphasizes courteous, efficient service, front desk management, document routing, and supporting daily Housing Choice Voucher and Project-Based Voucher operations.

Responsibilities include greeting visitors, handling phone inquiries, scheduling document