Front Desk Admin

Pathways to Life, Inc; Smithfield (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pathways to Life, Inc. in Smithfield, NC seeks a Front Desk Admin to be the first impression and calm in the office. You will welcome members, assist staff, and keep daily operations running smoothly.

This role requires strong organization, people skills, and the ability to handle a busy front desk while protecting confidential information. Healthcare familiarity is a bonus in a growing behavioral health organization.

Qualifications

• High School Diploma required; Associate’s preferred.
• 1+ year of admin/front desk experience; healthcare background is a plus.
• Comfortable with computers and common software (Google, email, basic systems).

Responsibilities

• Greet members, families, and visitors with professionalism and warmth.
• Answer calls, route messages, and keep communication flowing.
• Schedule, scan, organize, and support the team behind the scenes.
• Maintain a clean, welcoming, and professional space.
• Handle confidential information and HIPAA matters with care.
• Assist leadership and clinical staff with daily administrative tasks.

Skills

Organized

People skills

Multitasking

Punctuality

Education

High School Diploma

Associate's degree preferred

Tools

Google Apps

Email

Basic systems

Job description

Front Desk Admin (The Face of Pathways)

Pathways to Life, Inc. | Smithfield, NC

Let’s be real… this isn’t “just a front desk job.”

You’re the first impression. The vibe setter. The calm in the chaos.

At Pathways to Life, our Front Desk Admin is the person who keeps everything flowing—welcoming members, supporting staff, and making sure the day runs smoother than it should.

If you’re organized, people-focused, and know how to handle a busy office without breaking a sweat, keep reading.

What You’ll Be Doing (aka your daily impact)

• Be the go-to person at the front desk—greeting members, families, and visitors with professionalism and warmth
• Answer calls, route messages, and keep communication moving (no dropped balls here)
• Keep the office running behind the scenes—scheduling, scanning, organizing, and supporting the team
• Help maintain a clean, welcoming, and professional space
• Support compliance by handling documents carefully and protecting confidential information (HIPAA matters here)
• Assist leadership and clinical staff with day-to-day administrative needs

What Makes You a Great Fit

• You’re naturally organized and detail-oriented
• You don’t get overwhelmed—you get focused
• You know how to talk to people (and you actually like it)
• You can juggle multiple tasks without things slipping through the cracks
• You show up on time, ready to go, and dependable

The Basics

• High School Diploma required (Associate’s preferred)
• 1+ year of admin/front desk experience (healthcare = bonus points)
• Comfortable with computers (Google, email, basic systems)

Why People Like Working Here

• You’re part of something meaningful—we serve real people, not just paperwork
• Supportive team environment (we actually help each other here)
• Stable, growing behavioral health organization
• Opportunity to grow if you show initiative

A Quick Reality Check

This role matters. A lot.

You’ll be trusted with:

• First impressions
• Confidential information
• Keeping things organized when others aren’t

If you like staying busy, being needed, and making an impact every day—you’ll thrive here.