FRONT DESK - 2ND SHIFT - FULL TIME - WOODSPRING SUITES DAYTON NORTH

RAINMAKER TEAM LLC; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Health, dental, and vision insurance

Paid time off

Positive and supportive work环境

Job summary

RAINMAKER TEAM LLC is seeking a friendly Front Desk Agent for our Dayton hotel. You will manage reservations, check guests in and out, handle payments, and issue keys while delivering excellent customer service in a fast-paced environment.

You will answer calls, respond to online inquiries, resolve guest concerns with professionalism, and assist with light cleaning and restocking. Evening, weekend, and holiday availability is required. Competitive salary and benefits are offered.

Qualifications

• Prior front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy environment.
• Proficiency with reservation systems and computer applications.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Answer phone calls and respond to online inquiries promptly
• Handle guest complaints with professionalism
• Perform light cleaning and restocking of supplies
• Process payments and issue room keys during check-in/check-out
• Fold excess laundry
• Other duties as assigned

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Computer systems

Tools

Reservation management systems

Microsoft Office

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Fold excess laundry
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Health, dental, and vision insurance
• Paid time off
• Positive and supportive work environment