FRONT DESK - 1ST SHIFT- FULL TIME - WOODSPRING SUITES DAYTON NORTH

Rainmaker Hospitality; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Medical insurance

Vision insurance

Dental insurance

Professional development

Positive environment

Job summary

Rainmaker Hospitality in Dayton, OH is seeking a Front Desk Agent to greet guests, manage reservations, and handle check-in/check-out with professionalism.

The successful candidate will deliver outstanding guest service in a fast-paced environment, handle payments and inquiries, and contribute to a positive, organized front desk team. This role offers a stable schedule and opportunities for growth.

Qualifications

• Experience as a front desk agent or in a customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with folding excess laundry
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Communication

Front desk experience

Multitasking

Tech proficiency

Flexible schedule

Tools

Reservation management systems

Microsoft Office

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with folding excess laundry
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Paid time off
• Employee discounts on hotel rooms and amenities
• Medical, vision, and dental insurance.
• Professional development opportunities
• Positive and supportive work environment