PART TIME FRONT DESK - 2ND SHIFT - WOODSPRING SUITES DAYTON NORTH

Rainmaker Hospitality; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Job summary

Rainmaker Hospitality in Dayton, OH seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist guests during their stay with a focus on excellent service.

The ideal candidate will have strong communication and multitasking abilities, work well in a fast-paced hotel environment, and be comfortable using reservation systems and Microsoft Office. Weekend availability is required to support hotel operations.

Qualifications

• Prior front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and reservation software.
• Weekend availability required.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Folding excess laundry.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Excellent communication

Customer service

Multitasking

Computer proficiency

Tools

Reservation management systems

Microsoft Office

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Folding excess laundry
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• WEEKENDS ARE A REQUIRMENT

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Paid time off, medical, vision, and dental insurance
• Professional development opportunities
• Positive and supportive work environment