FRONT DESK - 1ST SHIFT- FULL TIME - WOODSPRING SUITES DAYTON NORTH

RAINMAKER TEAM LLC; Dayton (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Employee discounts on hotel rooms and

Medical, vision, and dental insurance.

Professional development opportunities

Positive and supportive work enviro n

Job summary

RAINMAKER TEAM LLC is seeking a friendly Front Desk Agent to join our Dayton hotel team. You will manage reservations, check guests in and out, handle payments, and assist guests with requests to ensure a smooth stay.

The ideal candidate will have strong customer service and communication skills, be able to multitask in a fast-paced environment, and work evenings, weekends, and holidays as needed.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with folding excess laundry
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Multitasking

Communication skills

Interpersonal skills

Computer skills

Tools

Reservation software

Microsoft Office

Job description

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with folding excess laundry
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Paid time off
• Employee discounts on hotel rooms and amenities
• Medical, vision, and dental insurance.
• Professional development opportunities
• Positive and supportive work environment