Front Desk (104603)

U.S. Dermatology Partners; Austin (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

U.S. Dermatology Partners is seeking a Front Desk Clerk in Austin, TX. The role involves answering phones, greeting patients, handling data entry, and supporting clinic operations to ensure a smooth patient experience.

The candidate should have at least 1 year of front desk experience, be detail-oriented, and proficient with MS Office tools. Strong communication in English and a customer-service mindset are required.

Qualifications

• One (1)+ year of retail or clinical front desk experience preferred.
• Strong attention to detail and professional demeanor.
• Ability to communicate clearly in English, both written and spoken.

Responsibilities

• Answer central telephone system and direct calls accordingly.
• Assist patients with use of clinic facilities and services.
• Maintain office procedures and assist with administrative tasks.
• Process patient information accurately and ensure records are up to date.
• Prepare, type and edit correspondence, reports and memoranda.

Skills

Detail oriented

Professional attitude

Organizational skills

Effective communication

Computer skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details

Job Location: Austin-51st - Austin, TX 78723, Position Type: Full Time, Salary Range: $17.00 - $19.00 Hourly, Job Category: Health Care,

Job Summary

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Duties and Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities

This position has no supervisory responsibilities.