Front Desk (104867)

U.S. Dermatology Partners; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

U.S. Dermatology Partners in Kingwood, TX seeks a front desk clerk to support routine clerical and administrative tasks in a busy health care clinic. You will greet patients, answer phones, process data, and assist with patient flow and reception duties.

The role requires strong organization, attention to detail, and clear English communication. Experience in retail or clinical front desk is preferred; familiarity with HIPAA and basic office software is beneficial.

Qualifications

• Detail oriented, professional attitude and reliable.
• Ability to follow verbal and written instructions with clear grammar.
• Interpersonal skills to support customer service and teamwork.
• Knowledge of state and federal regulations and HIPAA guidelines.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; refers inquiries to appropriate staff.
• Operates office machines and computers to ensure patients are processed correctly.

Skills

Detail oriented

Professional attitude

Organizational skills

Grammar & spelling

Interpersonal skills

English communication

Problem solving

Basic computer skills

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details: Job Location: Kingwood-Green Oak - Kingwood, TX 77339, Position Type: Full Time, Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

SECTION 3: Experience Requirements

• One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities:

This position has no supervisory responsibilities.