Front Desk (103987)

U.S. Dermatology Partners; Waco (AL); On-site; USD 23,000 - 25,000; Full time

Job summary

U.S. Dermatology Partners in Waco, TX is seeking a full-time front desk clerk to perform routine clerical and administrative tasks, answer phones, greet patients, and handle data entry.

The role requires at least 1 year of front desk experience, proficiency with Microsoft Excel, Word, and Outlook, and good communication in English; HIPAA guidelines knowledge preferred.

Qualifications

• Detail oriented, professional attitude, reliable
• Interpersonal skills to support customer service and teamwork
• Ability to follow verbal and written instructions with good grammar and spelling
• Proficiency with office software (Excel, Word, Outlook) and basic data processing
• Knowledge of state and federal regulations and HIPAA guidelines

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by phone; refers to appropriate staff when needed.
• Operates office machines and computers to ensure patients are processed correctly.
• Duplicates and distributes materials as necessary; composes and edits correspondence and reports.
• Assists patients with the use of clinic facilities or services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as needed.

Skills

Detail oriented

Customer service

Interpersonal skills

English communication

Computer literacy

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Details

Job Location: Waco-Richland - Waco, TX 76712

Position Type: Full Time

Salary Range: $17.00 - $18.00 Hourly

Job Category: Health Care

SECTION 1: Job Summary (Summary of the basic functions of the position)

The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones, receiving the public, providing customer assistance, data processing, and record-keeping.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types and edits correspondence, reports, memoranda and other material.
• Assists patients with the use of the practice / clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

QUALIFICATIONS

SECTION 3: Experience Requirements

One (1)+ year of retail or clinical front desk experience, preferred

SECTION 4: Knowledge, Skills and Abilities Requirements

• Detail oriented, professional attitude, reliable
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support needs
• Able to communicate effectively in English, both verbally and in writing
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Basic to intermediate computer operation
• Proficiency with Microsoft Excel, Word, and Outlook
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

SECTION 5: Supervisory Responsibilities

This position has no supervisory responsibilities.