Front Desk

ADVOCARE, LLC; Westmont (NJ); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health insurance

Dental and vision care plans

Flexible Spending Accounts (FSAs)

Commuter benefits

401(k) retirement savings plan

Paid time off (PTO)

Group auto and homeowners insurance

Job summary

Advocare, LLC in New Jersey seeks a friendly Front Desk Receptionist to greet patients, manage front-office communications, and support scheduling. You will maintain a welcoming environment for patients, staff, and visitors while delivering excellent customer service.

Responsibilities include answering calls, scheduling appointments, collecting co-pays, checking out patients, and handling medical records with confidentiality. Bilingual Spanish is a plus.

Qualifications

• High School Diploma or equivalent required.
• Front desk or medical office experience preferred.
• Familiarity with electronic medical records (EMR) is a plus.
• Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed.

Responsibilities

• Answer incoming calls on a multi-line telephone system with professionalism.
• Schedule and confirm patient appointments.
• Greet patients and visitors and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Transcribe visit details into medical reports.
• Prepare charts, gather necessary paperwork, and print daily appointment schedules.
• Surgical precertification and understanding of medical billing and insurances.

Skills

Customer service

Communication

Professionalism

Multitasking

Bilingual Spanish

EMR familiarity

Microsoft Office

Confidentiality

Education

High School Diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you’ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Transfer calls and take accurate messages according to office procedures
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Transcribe visit details into medical reports
• Prepare charts, gather necessary paperwork, and print daily appointment schedules
• Surgical precertification, understanding of medical billing and insurances
• Knowledge of Insurances and their portals

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Knowledge of Insurances, portals, Precertification and billing.
• Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Part-time Benefits:

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts

Requirements

Education and Experience:

• High School Diploma or equivalent required
• Front desk or medical office experience preferred
• Familiarity with electronic medical records (EMR) is a plus
• Precertification, understanding of medical billing and insurances, portals
• Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed