Front Desk

Advocare LLC; Haddon Township (NJ); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental and vision care plans

HSAs/FSAs

401(k) retirement savings plan

Paid time off (PTO)

Commuter benefits

Group auto and homeowners insurance

Job summary

Advocare, LLC, a physician-owned partnership of pediatricians, family practitioners, and specialists in New Jersey, is seeking a Front Desk Receptionist. You will greet patients, manage front-office communications, and support administrative and scheduling functions in a welcoming clinical environment.

The ideal candidate is organized, detail-oriented, and provides excellent customer service. Proficiency with Microsoft Office is expected, and bilingual Spanish abilities to translate in-office

Qualifications

• High School Diploma or equivalent required.
• Front desk or medical office experience preferred.
• Familiarity with electronic medical records (EMR) is a plus.
• Bilingual preferred / Spanish, ability to schedule appointments and translate when needed.
• Precertification, understanding of medical billing and insurances, portals.

Responsibilities

• Greet patients and visitors and notify the appropriate team member of their arrival.
• Answer incoming calls on a multi-line telephone system with professionalism and efficiency.
• Schedule and confirm patient appointments.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper checkout protocols.
• Transcribe visit details into medical reports and prepare charts.
• Knowledge of insurances and their portals; surgical precertification support.

Skills

Customer service

Professionalism

Interpersonal skills

Detail-oriented

Multitasking

Adaptable

Microsoft Office

Insurance knowledge

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.

Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you'll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.

Front Desk Receptionist Responsibilities:

• Answer incoming calls on a multi-line telephone system with professionalism and efficiency
• Schedule and confirm patient appointments
• Transfer calls and take accurate messages according to office procedures
• Greet patients and visitors and notify the appropriate team member of their arrival
• Collect and post co-pays and communicate outstanding balances
• Check patients out and follow proper check-out protocols
• Notify the doctor when a patient cancels
• Type correspondence and office memos as directed
• Transcribe visit details into medical reports
• Prepare charts, gather necessary paperwork, and print daily appointment schedules
• Surgical precertification, understanding of medical billing and insurances
• Knowledge of Insurances and their portals

Front Desk Receptionist Required Skills and Abilities:

• Excellent customer service and communication skills
• Ability to maintain professionalism, confidentiality, and diplomacy
• Strong interpersonal skills with the ability to work with diverse individuals
• Detail-oriented with strong follow-up and multitasking capabilities
• Adaptable and flexible in a fast-paced, ever-changing environment
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Knowledge of Insurances, portals, Precertification and billing.
• Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance

Part-time Benefits:

• Vision
• Flexible Spending Accounts
• MetLife Auto/Vehicle & Home Insurance Discounts

Requirements

Education and Experience:

• High School Diploma or equivalent required
• Front desk or medical office experience preferred
• Familiarity with electronic medical records (EMR) is a plus
• Precertification, understanding of medical billing and insurances, portals
• Bilingual preferred / Spanish, ability to schedule appointments & translate in office when needed