Front Desk

Elite Fitness Club; Seymour (CT); On-site; USD 26,000 - 38,000; Full time

Job summary

Elite Fitness Club in Seymour, CT is seeking a front desk associate to welcome members and guests, process check-ins, and communicate club events. The role focuses on hospitality, accurate software use, and delivering a high-energy experience.

Responsibilities include selling retail products, scheduling tanning and other services, handling payments, answering phone calls, and maintaining a clean, organized front desk.

Qualifications

• Greet members and guests with a smile and exit courteously.
• Check in members and guests according to company procedures.
• Explain club services and events to members and guests.

Responsibilities

• Sell retail products to members and guests.
• Schedule member services such as tanning.
• Facilitate payments for member services per procedures.
• Answer phones in a courteous, professional manner.
• Maintain a welcoming club atmosphere.
• Open and close the club per procedures.

Skills

Membership sales

Guest services

Check-in procedures

Club software

Phone etiquette

Event communication

Customer service

Retail sales

Scheduling services

Payment processing

Facility knowledge

Organizational skills

Policy adherence

Opening/Closing duties

Job description

Special Skills:

• Membership Sales.
• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties.