Front Desk

KW Property Management LLC; North Palm Beach (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

KW Property Management & Consulting seeks a full-time guest services associate to greet residents and visitors, enforce check-in policies, and coordinate with the office to keep owner records up to date. The role emphasizes excellent customer service, security awareness, and strong communication skills.

Qualified candidates have a high school diploma or GED, basic computer skills, and at least six months of related experience.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform tasks and must demonstrate organizational and strong communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred, hospitality background advantageous.
• Previous hospitality experience is highly preferred.

Responsibilities

• Greet all guests in a standing upright position and maintain high-quality customer service.
• Monitor and authorize entrance/exit to guard against theft and ensure premises security.
• Coordinate with office staff to update all unit owner information in the database.
• Use professional phone etiquette for all residents and calls.
• Report policy violations and emergencies to the appropriate supervisor.
• Maintain key control system; ensure keys are locked and accounted for.
• Be familiar with fire alarm operations and report incidents to management.
• Call police or fire departments in emergencies.
• Write reports of daily activities and irregularities.
• Report maintenance items such as lights, leaks, or damaged equipment to the Association office.

Skills

MS Office

Team Player

Detail Oriented

Bilingual English/Spanish

Education

High School diploma or GED

Some college preferred

Job description

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

This is a full-time position scheduled for 40 hours per week . The position requires weekend availability , with specific workdays and hours determined based on the operational needs of the property. The established schedule may be adjusted from time to time to accommodate business and staffing needs.

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in the hospitality industry highly preferred

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Travel Required

No .

Qualifications

Skills

Required

MS Office

Advanced

Behaviors

Preferred

Team Player

: Works well as a member of a group

Loyal

: Shows firm and constant support to a cause

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Preferred

Some college or better.

Experience

Required

6 months related experience and/or training

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.