Guest Services Lead - Front Desk (Parks & Rec)

City-of-Springdale,-A; Springdale (AR); On-site; USD 32,000 - 40,000; Full time

Job summary

The City of Springdale Parks and Recreation Department is seeking a front desk receptionist to warmly greet patrons and direct them to the right services. You will answer calls, record inquiries, process registrations for sports or rentals, and balance the register at day end.

This role supports multiple departments and maintains a welcoming lobby environment. Requirements include a high school diploma or relevant experience, proficiency with telephones, PCs, and Microsoft Office, plus the

Qualifications

• High school diploma or relevant experience.
• Proficient in telephone use, PC and Microsoft Office.
• Ability to use internal/external resources for routine tasks.

Responsibilities

• Provide good customer service to internal and external customers.
• Answer phone calls and direct to the appropriate person; record inquiries.
• Receive and route mail, packages, and deliveries to the correct recipients.
• Coordinate communication between departments and assist with registrations.
• Check in members and maintain a simple member database.
• Balance the register at close and maintain a tidy front desk area.
• Possibility of weekend work for special events and tournaments.
• Perform daily tasks such as cleaning and inventory as assigned.

Skills

Customer service

Phone etiquette

Microsoft Office

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

The incumbent is the first impression of the Parks and Recreation Department. The job at the front office is to receive customers, clients or any visitor who comes to the organization in an appropriate way and direct them properly. The job of the people working at the front desk is to answer calls made to the organization and render services for the same; and any other duties as assigned.

• Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
• Answer phone calls and redirect them to the concerned people effectively; record complaints, problems, queries and providing suitable answers and assistance for the same.
• Receive postal, courier packages addressed to the employees of the organization and sending them to the addressed person correctly.
• Coordinate the communication between employees of different departments.
• Schedule practices for sports as called in; assist with registrations for sports, pavilions, memberships, rentals, and trash bags.
• Check in members and maintain member database.
• Maintain a clean front desk and lobby to provide a pleasant atmosphere for patrons.
• Enforcing and interpreting Recreation Center rules to provide a safe, orderly, and family-friendly environment for all patrons.
• Responsible for closing out and balancing register.
• May be required to work weekends for special program events and tournaments.
• Complete daily tasks as assigned, such as cleaning, inventory, etc.
• Perform other duties as required or assigned.

• High school diploma, or relevant experience.
• Must be proficient in the use of telephones, personal computer, and Microsoft Office.
• Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects.
• Must have ability to establish and maintain effective working relationships with management and staff.

Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses, and offenses against children.