Receptionist

Express Employment Professionals - Cincinnati East; Lisle (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Leave

Job summary

Express Employment Professionals - Cincinnati East is seeking a detail-oriented administrative professional to support multiple departments. You will handle front-desk support, schedule coordination, and data entry across company systems.

The role emphasizes strong communication, organizational skills, and proficiency in Microsoft Office. Join a team that values reliability, accuracy, and customer service excellence.

Qualifications

• High School Diploma or GED required.
• Strong organizational, time management and multitasking skills required.
• Excellent verbal and written communication skills required.
• Strong customer service orientation required.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong computer, data entry and administrative skills required.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Answer, screen, and direct incoming phone calls and take accurate messages.
• Welcome and assist visitors, customers, and vendors with professionalism and great customer service.
• Schedule, confirm, and coordinate appointments.

Skills

Organizational skills

Time management

Multitasking

Verbal communication

Written communication

Customer service

Microsoft Office

Data entry

Independent work

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Key Responsibilities

Customer Service & Communication

• Answer, screen, and direct incoming phone calls while taking accurate messages.
• Welcome and assist visitors, customers, and vendors with professionalism and excellent customer service.
• Schedule, confirm, and coordinate appointments.
• Conduct warm follow-up calls to support customer service and appointment scheduling when needed.

Administrative Support

• Provide administrative and clerical support to various departments.
• Maintain organized filing systems and records, both physical and electronic.
• Scan, organize, and distribute documents as needed.
• Assist with additional administrative projects and duties as assigned.

Reporting & Data Management

• Run operational reports and update shipment statuses.
• Generate and maintain various company reports.
• Prepare customer inventory reports using company software and Microsoft Excel.
• Enter and maintain accurate data within company systems.

Invoicing & Order Processing

• Process invoicing activities, including:
  • Printing packing lists
  • Scanning supporting documentation
  • Creating customer invoices
  • Converting documents to PDF format and distributing via email
• Learn and assist with:
  • Order entry and order confirmations
  • Accounts payable invoice entry
  • Accounts receivable processes
  • Shipment booking procedures

Purchasing & Logistics Support

• Place purchase orders with international suppliers.
• Enter and transfer incoming shipment and container information into the company system.
• Assist with shipment tracking and logistics-related documentation.
• Provide occasional support with light warehouse projects when necessary.

Qualifications

Required

• High School Diploma or GED.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Strong computer, data entry, and administrative skills.
• Ability to work independently and manage multiple priorities.

Preferred

• 2+ years of office, administrative, receptionist, or customer service experience.
• Working knowledge of invoicing, purchasing, shipping, inventory reporting, or general accounting functions.
• Intermediate Excel skills, including:
  • Sorting and organizing data
  • Basic formulas
  • SUM functions
  • Copy/paste and data management functions
• Willingness to learn new systems and support multiple areas of the business.

Compensation & Benefits

Starting Pay: $20.00 per hour

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Drug Coverage
• Life Insurance
• Short-Term Disability Insurance
• Illinois Paid Leave
• 401(k) Retirement Plan
• Referral Bonus Program
• Flexible Schedule
• Opportunity for advancement and professional growth

About the Company

We are committed to providing exceptional customer service while maintaining efficient business operations. We offer a supportive work environment where employees are encouraged to learn new skills, contribute across departments, and grow with the organization as business needs evolve.