Front Desk

Ufc-Gym

Florida

On-site

USD 28,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

Employee discounts

Free uniforms

Health insurance for eligibleemployees

Opportunity for advancement

Training & development

Bonus based on performance

Dental insurance for eligibleemployees

Flexible schedule

Paid time off

Tuition assistance

Vision insurance for eligibleemployees

Wellness resources

Job summary

UFC Gym in Florida is seeking a Front Desk Representative to be the first contact for members and guests, delivering superior service while assisting with purchases and membership inquiries.

Responsibilities include greeting members, answering calls, checking in members, processing signups, selling retail, and maintaining a professional image. The role supports opening/closing duties and may involve inventory tasks and communication with management.

Qualifications

High school diploma or GED required.
CPR and AED certification required.
6 months’ customer service experience in health club, retail, hospitality or food service preferred.
Basic computer skills required.

Responsibilities

Greet members and guests warmly as they enter and leave the club.
Answer calls professionally and transfer to appropriate department.
Check in members and verify membership; sign up for classes.
Register prospective members and direct to membership department.
Sell retail items and process transactions at POS.
Maintain a professional image and work focus at all times.
Respond to inquiries from guests, members, and staff.
Provide information about club events and promotions.

Skills

Energetic personality

Customer service

Interpersonal communication

Telephone etiquette

Multi-tasking

Team player

Attention to detail

Punctuality/attendance

Education

High school diploma or GED

CPR/AED certification

Job description

We Empower the Fighting Spirit in You!

General Summary

The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.

Essential Duties & Responsibilities

Front Desk Customer Service

Warmly greets members and guests as they enter and leave the club.
Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
Checks in members and verifies membership; signs up members for group fit or ultimate classes.
Registers prospective members and directs them to the membership department.
Addresses members’ questions or direct them to the appropriate individual for better assistance.
Sells supplements, apparel and other UFC Gym retail items to members.
Rings up purchases on the point of sales system and provides accurate change.
Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
Responds professionally to requests and inquiries from guests, members, and staff.
Provides information to members regarding special club events.
Immediately reports or escalates to management any unsafe conditions or emergency situations.

Administrative

Keeps front desk and lobby neat and clean at all times.
Performs opening and closing procedures for the front desk, as assigned.
Attends monthly meetings or other scheduled meetings.
Assist with inventory or product pricing, as needed.
Calls all past due members regarding late dues and down payments.

Organization Relationships

The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.

Required Qualifications

Knowledge, skills & abilities

Must be energetic and possess a very friendly, outgoing personality and positive attitude.
Possess strong interpersonal and communication skills, including telephone etiquette.
Possess a strong customer service focus.
Understands and follows oral and written instructions.
Able to multi-task and perform tasks with accuracy and attention to detail.
Must be a team player and possess a can-do attitude.
Adhere to meal and rest break periods and must clock in and out for all shift times.

Minimum certifications/educational level

High school diploma or GED required.

Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience

Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
Experience with multiple phone lines preferred.
Basic computer skills.

Physical Requirements