Front Desk

Surgery Partners Brand; Durango (CO); On-site; USD 28,000 - 44,000; Full time

Job summary

Animas Surgical Hospital in Durango, CO is seeking a Front Desk Receptionist/Surgery Scheduler to ensure proper scheduling of operative procedures and accurate registration.

This role handles front office duties, insurance verification, cash collections, patient charts, and coordinates with physicians and OR staff to maintain efficient operations. The ideal candidate will have strong computer skills, familiarity with CPT/ICD-10 codes, and a patient-focused approach to care.

Qualifications

• Experience scheduling surgeries and coordinating with physicians’ offices.
• Strong computer literacy with registration tools and patient estimates.
• Knowledge of CPT and ICD-10 codes.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate and schedule surgical cases with patients, families, staff, and providers.
• Provide timely, accurate information to patients and physician offices.
• Coordinate implants and equipment with hospital vendors.
• Monitor OR schedule and bed calendar for census accuracy.
• Assist with patient registration, insurance verification, and cash collections.
• Maintain professional interactions with patients and staff at all times.

Skills

Scheduling

Customer service

Insurance verification

Medical coding

Job description

About Us:

Founded in 2004 by local physicians, Animas Surgical Hospital has been an integral part of the Four Corners region for more than two decades. Our goal has never been to be the only hospital in Durango but to be the best option for surgery, diagnostic imaging, emergency care, occupational medicine, and internal medicine.

Our Mission:

To provide innovative, exceptional healthcare that patients recommend, physicians prefer, and employees are proud of.

Job Title:

Front Desk Receptionist/Surgery Scheduler

Reports To:

Clinic Manager | Director of Patient Care Services

Hourly Range:

$19.50 - $31.97 (posted hourly range excludes overtime and bonuses which are not guaranteed)

Job Summary:

Ensuring proper scheduling of operative procedures and preparation and operating room schedule. Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines. Uses initiative to maintain the registrar’s administrative responsibilities, and to solve registration-related problems. Strong computer literacy skills to be utilized with various registration, insurance eligibility and patient estimate tools. Keeps ancillary departments, and operating room staff, informed of problems, delays, and other situations that could impact the delivery of efficient, competent, and compassionate care. Initiates OR utilization for open or released block time, being mindful of patient safety, access, OR efficiency, patient service and physician satisfaction. Front Office Receptionist handles and routes all incoming calls and greets patients and patient families. Receptionist is responsible for insurance verification as needed, cash collections and the correct handling of patient charts.

Essential Job Functions:

1. Coordinates and schedule surgical cases by collaborating with patients, families, staff, and providers offices and the greater community to schedule surgeries, pre-op physicals, and surgical planning testing.
2. Interacts with patients, physician offices, and other staff providing timely, accurate, and responsive information.
3. Coordinates with hospital vendors regarding surgical implants and equipment.
4. Ensures efficient written and verbal communication to various stakeholders.
5. Identifies scheduling barriers and implements solutions to improve scheduling results. Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
6. Confirms all equipment scheduling needs including but not limited to: c-arm, hemasource, pathology, sterile surgical equipment and special order supplies.
7. Monitors OR schedule, releasing open block time appropriately.
8. Monitor and maintain bed calendar, ensuring appropriate bed scheduling for accurate census allocation
9. Consistently demonstrates a positive attitude. Fosters teamwork by helping others. Acknowledges and responds tactfully to all requests. Shows consideration in interaction with patients, family, and other healthcare team members by demonstrating listening skills and cooperation. Communicates and interacts with others in a professional, responsible, cooperative, and positive manner at all times.
10. Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
11. Demonstrates confidence and knowledge in procedures, terminology, basic anatomy, and anesthesia methods. Consults with staff when unsure of an exam or procedure protocol.
12. Demonstrates knowledge of CPT and ICD-10 codes.
13. Adheres to and enforces scheduling guidelines along with all other hospital policies and procedures.
14. Practices caution and uses good judgment in relaying messages and giving information to patients, families, and visitors.
15. Demonstrates the highest degree of integrity and honesty. Able to work independently with little supervision.
16. Utilize concepts of age/developmental stages in interactions with patients and families.
17. Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
18. Greets patients and visitors in a courteous and professional manner and verify patient contact and insurance information on file.
19. Registers the patients, while ensuring that all demographic information is current.
20. Ensures that required documents are received and documented in the patient’s record, such as Physician orders