Front Desk

Marion Eye Centers; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) retirement plan

Employee discounts on eyewear and eyew

Job summary

Marion Eye Center in Cape Girardeau, MO seeks a Front Desk Receptionist to serve as the first point of contact for patients. You will manage check-in/check-out, schedule appointments, verify insurance, collect payments, and assist clinical and optical teams with daily administrative support.

You will greet patients, update records, maintain HIPAA compliance, and support the flow of staff and patients to ensure efficient scheduling. A professional appearance and customer focus are essential.

Qualifications

• High school diploma or equivalent required.
• Front desk or medical office experience preferred; ophthalmology/optometry a plus.
• Strong communication and customer service skills.
• Excellent attention to detail and multitasking ability in fast-paced settings.
• Basic computer skills; familiarity with EHR systems preferred.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, update demographics and insurance in the system.
• Schedule, reschedule, and confirm appointments for exams and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect copays and payments; issue receipts and maintain cash logs.
• Answer and route phone calls with detailed messages and follow-up.
• Maintain confidentiality and HIPAA compliance with center policies.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and staff to ensure efficient patient flow.
• Keep reception area clean, organized, and professional.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

HIPAA knowledge

Education

High school diploma

Tools

EHR systems

Job description

Location: Cape Girardeau, MO 63703

Position Type: Full‑time, On‑site

Position Summary

The Front Desk Receptionist serves as the first point of contact for patients at Marion Eye Center. This role creates a welcoming, professional, and efficient environment by managing patient check‑in and check‑out, scheduling appointments, verifying insurance, collecting payments, and assisting the clinical and optical teams with day‑to‑day administrative support.

Key Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.
• Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect copays, balances, and other payments; issue receipts and maintain accurate cash logs.
• Answer and route incoming phone calls; take detailed messages and ensure prompt follow‑up.
• Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
• Maintain a clean, organized, and professional reception area.
• Perform additional administrative duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or front desk experience preferred; ophthalmology or optometry experience a plus.
• Strong communication and customer service skills.
• Excellent attention to detail and ability to multitask in a fast‑paced environment.
• Basic computer skills: experience with electronic health record (EHR) systems preferred.
• Professional appearance and demeanor.

Work Environment

• Frequent interaction with patients, staff, and physicians.
• Must be able to sit, stand, and move between exam rooms and the front office as needed.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Employee discounts on eyewear and services