Front Desk

Movement; Boulder (CO); On-site; USD 27,000 - 28,000; Part time

Benefits offered by this job

Free membership

In-gym discounts

Guest visits

Retail discounts

Job summary

Movement in Boulder is seeking friendly Front Desk team members to welcome members and guests, guide them to programs, and uphold an exceptional guest experience. This part-time role requires weekday morning availability and starting pay listed below, with opportunities to contribute to a vibrant climbing, yoga, and fitness community.

You will handle check-ins, tours, product education, and basic retail assistance while delivering safe belay checks and guiding introductory classes.

Qualifications

• Positive, adaptable attitude that fosters a welcoming environment.
• Thrive in a fast-paced, people-facing role.
• Embody Movement’s core values: growth, connection and integrity.
• Experience in hospitality, recreation, or service industries preferred.
• Dependable with ownership of responsibilities.
• Clear, proactive communication.
• Problem-solving to meet member needs.
• Ability to operate front desk software and follow policies.
• Passionate about climbing, yoga, or fitness.
• Ability to instruct introductory climbing classes (training provided).
• Weekday morning availability, with openings starting at 5:45 AM.

Responsibilities

• Deliver exceptional service to members and guests.
• Provide a welcoming, knowledgeable presence in all interactions.
• Guide members to products and programs and explain member benefits.
• Check in members, conduct transactions, and assist with retail.
• Deliver belay checks, floor walks, and monitor the gym for safety.
• Perform facility upkeep, cleaning tasks, and light projects.
• Instruct introductory climbing classes (training provided).
• Demonstrate a growth mindset and be coachable.
• Manage member concerns professionally.

Skills

Customer service

Hospitality mindset

Communication

Teamwork

Problem solving

Front desk software

Tools

Front desk software

Job description

JOB SUMMARY

Front Desk team members are the face of Movement! They are the first point of contact and essentialto creating exceptional member and guestexperiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members arehard-working,inclusive, passionateindividualswhoare excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.

JOB RESPONSIBILITIES

• Deliver exceptional service to members and guests
• Be a guide:
  • Provide a welcoming, approachable, knowledgeable presence in all interactions
  • Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
  • Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special
• Execute front desk role functions, including (but not limited to)
  • Welcome all members and guests, building genuine connections
  • Conduct gym tours and personalized guided experiences
  • Educate members and guests about all products including membership and current promotions
  • Check people in and conduct transactions
  • Assist members and guests with retail products and sales
  • Deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
  • Perform facility upkeep, projects and cleaning tasks
  • Instruct introductory classes
• Demonstratea growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
• Manage member and guest concerns and scenarios effectively, with professionalism

JOB REQUIREMENTS

• Show up with a positive, adaptable attitudethat fosters a welcomingenvironment
• Thrive and build connections in a fast-paced, people-facing role
• Through behavior and actions, embody Movement’s core values of growth, connectionand integrity
• Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
• Dependable, take ownership of responsibilities
• Clear, effective, and proactive communication
• Problem-solvingskillsto creativelyfind solutions for member and guest needs
• Ability to operateproficiently in front desk software and systems and follow protocol and policies
• Passionate about climbing, yoga, and/or fitness and eager to share with others
• Ability to instruct Introductory climbing classes(training provided)
• Must have consistent weekday morning availability, with the ability to work opening shifts starting at 5:45AM

ADDITIONAL INFORMATION

• This is a part-time position
• Starting pay at $19.50 - $20.50, based on experience
• Benefits includefree membership,in-gym discounts,guest visits, and retail discounts
• New hires will complete a screening process
• This position primarily consists of weekday opening shifts starting at 5:45 AM. Specific days and scheduled hours may vary based on gym needs.
• Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!