Associate III - Front Desk

Movement; New York (NY); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Free membership

In-gym discounts

Guest visits

Retail discounts

Job summary

Movement in New York is seeking Front Desk Opener/Closer team members who are the face of our gym, delivering a welcoming, knowledgeable service to members and guests and inviting them into our climbing, yoga and fitness community. You will conduct gym tours, check-ins, assist with retail, and lead introductory climbing classes (training provided).

This part-time role requires evening and weekend availability, a positive attitude, and a commitment to Movement’s values of growth, connection and

Qualifications

• Show up with a positive, adaptable attitude that fosters a welcoming environment
• Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role
• Through behavior and actions, embody Movement's core values of growth, connection and integrity
• Deliver exceptional service (hospitality, recreation, or service industries welcome)
• Dependable, take ownership of responsibilities
• Clear, effective, and proactive communication
• Problem-solving skills to creatively find solutions for member and guest needs
• Ability to operate front desk software and follow protocol
• Responsible for keyholder and opener/closer duties
• Act as role model to other team members
• Passionate about climbing, yoga, and/or fitness

Responsibilities

• Deliver exceptional service to members and guests
• Be a guide with a welcoming, knowledgeable presence
• Invite members into the community and guide to products and programs
• Speak knowledgably about amenities, member benefits and perks
• Conduct gym tours and personalized guided experiences
• Educate about memberships and promotions
• Check people in and conduct transactions
• Assist with retail products and sales
• Deliver belay checks, floor walks, monitor gym, address concerns
• Perform facility upkeep, projects and cleaning tasks
• Instruct introductory classes

Job description

JOB SUMMARY

Front Desk Opener/Closer team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.

JOB RESPONSIBILITIES

• Deliver exceptional service to members and guests
• Be a guide:
  • Provide a welcoming, approachable, knowledgeable presence in all interactions
  • Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
  • Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special
• Execute front desk role functions of Supervisor, including (but not limited to)
  • Welcome all members and guests, building genuine connections
  • Conduct gym tours and personalized guided experiences
  • Educate members and guests about all products including membership and current promotions
  • Check people in and conduct transactions
  • Assist members and guests with retail products and sales
  • Deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
  • Perform facility upkeep, projects and cleaning tasks
  • Instruct introductory classes
• Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
• Manage member and guest concerns and scenarios effectively, with professionalism

JOB REQUIREMENTS

• Show up with a positive, adaptable attitude that fosters a welcoming environment
• Thrive, build connections, and prioritize effectively in a fast-paced, people-facing role
• Through behavior and actions, embody Movement's core values of growth, connection and integrity
• Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
• Dependable, take ownership of responsibilities
• Clear, effective, and proactive communication
• Problem-solving skills to creatively find solutions for member and guest needs
• Ability to operate proficiently in front desk software and systems and follow protocol and policies
• Responsibly manage keyholder and opener/closer duties
• Act as role model to other team members in all aspects of job
• Passionate about climbing, yoga, and/or fitness and eager to share with others
• Ability to instruct Introductory climbing classes (training provided)
• Regular evening and weekend availability

ADDITIONAL INFORMATION

• This is a part-time position
• Pay is $19.25/hour
• Benefits include free membership, in-gym discounts, guest visits, and retail discounts
• New hires will complete a screening process
• Scheduled shift times may vary from week to week or month to month - We are currently prioritizing hiring weekday and weekend closers. With availability starting 5PM weekdays and 3PM weekends to close.
• Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!

Applications will be accepted until Saturday October 31, 2026