Front Desk

Touchmark; Bend (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

Touchmark at Mt. Bachelor Village is seeking an Overnight Front Desk Concierge to join our senior living community in Bend, Oregon. This full-time role supports residents with calendars, deliveries, and daily concierge tasks in a friendly, professional manner.

The position requires overnight availability from 9:00 PM to 7:30 AM, excellent communication, and ability to multitask in a busy, high-traffic environment. DOE compensation applies and benefits eligible for full-time staff.

Qualifications

• High school diploma or equivalent required.
• Proficient with computers and Microsoft Office.
• Professional and polite phone etiquette.
• Organized, detail-conscious, and self-initiating.
• Outgoing, warm, friendly personality.
• Interest in caring for elderly residents in a geriatric environment.
• Commitment to confidentiality.

Responsibilities

• Greet residents and guests, provide information on calendar events.
• Assist with packages and deliveries; help with daily tasks for residents.
• Walk dogs and water flowers as needed for residents.
• Address overnight emergencies and requests during early morning hours.
• Support front desk operations and maintain a welcoming environment.

Skills

Computers & Office Suite

Phone etiquette

Multi-tasking

Attention to detail

People skills

Confidentiality

Communication

Teamwork

Independent work

Physical stamina

Education

High school diploma

Tools

Microsoft Office

Copiers/Printers

Job description

We are looking for our next amazing Front Desk Concierge (Overnight/NOC) Full-time to join our dynamic, compassionate team at our award-winning senior living community. Nestled under the pines and set along the Deschutes river on the west side of town, Touchmark at Mt. Bachelor Village offers an inviting work environment and supportive leadership.

Our current available schedule is: 9:00PM-7:30AM Sunday, Monday and Tuesday, weekly.

Starting Wage is: $20.00/hr, benefit eligible FT position (or more, DOE).

As the Overnight Front Desk/Resident Services Assistant you will wear a variety of hats! The front desk is the heartbeat of our community – it’s the place where residents and guests stop by to find out what is on the calendar of events for the day, to check on a package they’re expecting to receive, to have their dog taken for a walk or flowers watered, to let us know if they have a maintenance issue in their home, or just to lean on the counter and chit-chat about their day.

Our NOC Front Desk/Resident Services Assistant will also assist with overnight emergencies, delivering newspapers and other needs the residents may have during the early morning hours.

Position & Educational Requirements

• Possess a high school diploma or equivalent
• Proficient with computers and Microsoft Office
• Professional and polite phone etiquette
• Organized, detail-conscious, and self-initiating
• Outgoing, warm, friendly personality
• Have a genuine interest in caring for elderly residents and working in a geriatric environment
• A commitment to a high degree of confidentiality
• The ability to multi-task
• Able to walk long distances, climb stairs and lift heavy objects
• Possess a high level of attention to detail and accuracy
• Respect the confidentiality of all resident's and staff information and records

The Ideal Candidate Will

• Have a commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity and compassion), as well as a desire to model these values and encourage others to be allies, friends, and givers
• Have a “can do” attitude towards their work and be passionate about maintaining a five-star site appearance
• Experience answering calls on a multi-line phone system in a professional manner
• Flexibility in your schedule to cover for other team members when needed.
• Be willing to cross-train on other shifts to support the community
• Be willing to work independently
• Have working knowledge of Microsoft Office Applications as well as experience with equipment such as copiers and printers
• Maintain a professional appearance, a friendly attitude, and someone who can interact with composure in all experiences with team members, residents, and visitors.
• Excellent time-management skills and the ability to prioritize among multiple and/or competing tasks in a high-traffic area with multiple interruptions
• Be experienced in providing security detail for our property
• Have excellent communication and problem-solving skills