Front Counter Support/Customer Service

AtWork Personnel; Farmers Branch (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

AtWork Personnel is seeking a Customer Service Representative for our distribution center in Farmers Branch, TX. The role supports sales reps, manages accounts, and processes orders via phone, fax, or email.

The position requires 6 months to 1 year of related experience, strong communication, and MS Office proficiency. Shift is Monday to Friday, 8am–5pm, with a pay rate of $20–$24 per hour.

Qualifications

• 6 months to 1 year of recent related experience.
• Organizational skills and strong attention to details.
• Strong verbal and written communication skills; bilingual a plus.
• MS Office proficiency.

Responsibilities

• Support the assigned sales representatives with daily status updates.
• Manage accounts—set up, update changes, update pricing, and monitor margins.
• Troubleshooting transactions, order history, and online orders.
• Enter orders from customers and salesmen (phone, fax, or email).
• Enter samples and returns.
• Manage and set up online accounts.
• Set up CPM and Rebate contracts.
• Collaborate with internal and external customers to build loyalty.
• Provide basic product information to customers.
• Explain product and service offerings to customers.
• Some inside sales may be required.
• Provide product training and conduct research.
• Use problem solving/decision making to determine best course of action.
• Perform other duties as assigned.
• Provide exceptional customer service.

Skills

Communication

Organizational skills

Bilingual a plus

MS Office proficiency

Tools

MS Office

Job description

A distribution center located in Farmers Branch, TX is seeking to hire a Customer Service Representative!

Shift and Work Schedule

• Monday - Friday 8am- 5pm

Rate of pay

• $20-$24 per hour

Essential Job Responsibilities

• Support the assigned sales representatives with daily status updates
• Manage accounts – Set up, update changes, update pricing, and monitor margins on the account
• Troubleshooting transactions, order history, and online orders
• Key in orders from customers and salesmen (phone, fax, or email).
• Key in samples and returns
• Managing and set up online account
• Set up CPM and Rebate contracts
• Work closely with internal/external customers to build and maintain customer loyalty
• Provide basic product information to customers
• Understand product and service offering available to customers
• Some inside sales required
• Product training and research
• Problem solving/decision making skills – ability to decide on best course of action required to solve the problem
• Other duties as assigned from time to time
• Provide exceptional customer service.

Requirements

• Must have at least 6 months to 1 year of recent related experience
• Organizational skills and strong attention to details
• Strong verbal and written communication skills, bilingual a plus
• MS Office proficiency