Front Counter Assistant Closing Manager

Chick-fil-A; Hamilton (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Health insurance

401(k) with matching

Referral program

Employee discount

Paid training

Leadership development opportunities

Advancement within the restaurant

Job summary

Chick-fil-A Bridgewater Falls in Ohio is seeking a Front Counter Assistant Closing Manager to lead the front-of-house team during the closing shift, deliver warm hospitality, supervise daily tasks, and ensure the restaurant is properly closed and prepared for the next day.

You will coach teammates, model Chick-fil-A standards, and collaborate with kitchen and leadership to maintain safety, quality, and guest experience in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Availability for 2:00 PM–11:00 PM.
• Availability to work nights and weekends.
• Prior leadership or supervisory experience preferred.
• Strong communication and organizational skills.
• Ability to lead and work effectively in a fast-paced environment.

Responsibilities

• Lead and support the Front Counter team during the closing shift.
• Set clear expectations and assign positions based on business needs.
• Train and develop Front of House Team Members.
• Provide real-time feedback, encouragement, and accountability.
• Lead by example through a positive attitude, strong work ethic, hospitality, and professionalism.
• Help create a culture where Team Members feel valued, supported, and motivated to perform at their best.

Skills

Leadership

Communication

Customer service

Team management

Food safety

Job description

Chick-fil-A Front Counter Assistant Closing Manager

Brand Summary

Working at a Chick-fil-A® restaurant is more than a job—it’s an opportunity for teamwork, leadership development, and personal growth in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Description

Are you a highly skilled and motivated individual with a passion for leading and serving others? Do you thrive in a fast-paced, team-oriented environment?

Join Chick-fil-A, where you'll have the opportunity to lead a dynamic Front Counter team and contribute to an exceptional guest experience. As a Front Counter Assistant Closing Manager, you will play a key role in leading the front-of-house team, delivering excellent hospitality, maintaining operational standards, and ensuring the restaurant is properly closed and prepared for the following day.

This is more than just a management position—it’s an opportunity to develop your leadership skills, invest in others, and help create a positive and people-focused environment where both guests and Team Members can thrive.

Reports to: Front of House Coach / Senior Coach

Responsibilities:

Leadership & Team Development

• Lead and support the Front Counter team during the closing shift.
• Set clear expectations and assign positions based on business needs.
• Train and develop Front of House Team Members.
• Provide real-time feedback, encouragement, and accountability.
• Lead by example through a positive attitude, strong work ethic, hospitality, and professionalism.
• Help create a culture where Team Members feel valued, supported, and motivated to perform at their best.

Guest Experience

• Provide exceptional hospitality and ensure guests receive friendly, accurate, and efficient service.
• Monitor guest experience, speed of service, and order accuracy.
• Respond professionally to guest questions, concerns, and complaints.
• Maintain a welcoming and positive environment through the final guest of the night.
• Model Chick-fil-A's commitment to serving others with excellence.

Front of House Operations

• Coordinate and oversee Front of House operations during the assigned shift, which includes Drive Thru, Front Counter, and Dining Room.
• Ensure proper deployment of Team Members and adjust positions as business needs change.
• Work closely with the kitchen and leadership team to maintain smooth restaurant operations.
• Monitor product availability and communicate needs to the appropriate leader.
• Ensure restaurant procedures and operational standards are consistently followed.
• Assist with catering orders and ensure orders are accurately prepared and fulfilled.
• Monitor dining room, front counter, drive thru, and guest-facing areas throughout the shift.

Cash & Security

• Follow all cash-handling procedures and restaurant policies.
• Ensure Team Members follow appropriate register and cash-handling procedures.
• Complete or oversee required closing procedures involving registers and cash.
• Report discrepancies or concerns to the appropriate leader.
• Ensure doors, equipment, and other areas are secured according to restaurant closing procedures.
• Maintain confidentiality regarding restaurant operations, cash, and other sensitive information.

Closing Operations

• Lead the restaurant team through the complete closing process.
• Assign, monitor, and verify completion of all closing responsibilities.
• Ensure the dining room, front counter, drive thru, restrooms, and other guest-facing areas are properly cleaned and organized.
• Ensure necessary supplies are restocked for the following day.
• Complete required closing checklists and documentation.
• Ensure equipment and work areas are properly cleaned and secured according to restaurant procedures.
• Ensure all Team Members complete their assigned responsibilities before leaving.
• Communicate any outstanding operational, maintenance, staffing, or guest-service issues to leadership.
• Leave the restaurant clean, organized, stocked, secure, and ready for the opening team.

Food Safety & Quality

• Complete Daily Safe Audits and ERQA responsibilities as assigned.
• Ensure Team Members follow food-safety, sanitation, and restaurant guidelines.
• Maintain high standards for food quality, cleanliness, and presentation.
• Identify and address safety or sanitation concerns immediately.
• Assist with maintaining appropriate inventory and supplies.
• Ensure proper procedures are followed for food handling and restaurant equipment.

Accountability & Communication

• Communicate clearly and respectfully with Team Members and leadership.
• Hold Team Members accountable to established standards while maintaining a positive work environment.
• Communicate important shift information to the opening and leadership teams.
• Take ownership of the overall performance and success of the closing shift.
• Help identify opportunities to improve restaurant operations and the guest experience.

Requirements

• Must be at least 18 years old.
• Availability for the following shift: 2:00 PM–11:00 PM.
• Availability to work nights and weekends.
• Prior leadership or supervisory experience preferred.
• Well-versed in food safety and restaurant guidelines.
• Strong communication and organizational skills.
• Ability to lead and work effectively in an extremely busy environment.
• Ability to provide fast, friendly, and accurate service.
• A heart for Chick-fil-A values and a genuine desire to serve others with excellence.
• Ability to coach, motivate, and hold Team Members accountable.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Ability to work on your feet for several hours at a time.
• Must be able to lift up to 50 pounds.
• Ability to learn and follow Chick-fil-A operational standards and procedures.

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• 401(k) with matching
• Referral program
• Employee discount
• Paid training
• Leadership development opportunities
• Opportunity for advancement within the restaurant

Location

Chick-fil-A Bridgewater Falls — Ohio

Why Join Our Team?

If you are ready to take on a rewarding leadership role and make a meaningful impact on both guests and Team Members, we would love to hear from you.

As a Front Counter Assistant Closing Manager, you'll have the opportunity to grow as a leader, serve your community, develop others, and help create an exceptional Chick-fil-A experience every day.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.