Front & Back Office Medical Assistant - NYC Clinic

SkinSpirit; New York (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Employee discounts

Friends & Family discounts

Paid holidays

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Job summary

SkinSpirit is seeking a Medical Assistant - Client Support in New York City’s Upper East Side to deliver exceptional client care while supporting clinic operations. You will handle front office tasks, assist providers, manage appointments, and promote SkinSpirit services and skincare products.

Ideal candidates will have 1+ years of customer service or medical office experience, proficiency with scheduling systems, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 1+ years of customer service, hospitality, or medical office experience.
• Medical Assistant experience preferred.
• Experience in a medical spa, dermatology, plastic surgery, aesthetics, or healthcare setting preferred.
• Strong customer service and relationship-building skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, Excel, and scheduling systems.

Responsibilities

• Provide exceptional client care and customer service in every interaction.
• Answer and manage a high volume of inbound phone calls.
• Schedule, reschedule, confirm, and cancel appointments.
• Greet clients, complete registration processes, and facilitate check-in/check-out procedures.
• Accurately process client transactions and maintain financial accountability.
• Actively promote SkinSpirit treatments, services, skincare products, programs, and promotions.
• Rebook appointments and recommend follow-up services as directed by providers.
• Provide accurate and timely responses to client questions and requests.
• Perform opening and closing duties for the clinic.
• Maintain confidentiality of client information in accordance with company policies and applicable regulations.
• Prepare clients for consultations and treatments, including intake, chart preparation, treatment setup, and pre- and post-care instructions.
• Support providers during treatments and procedures as needed.
• Ensure all required charting, documentation, and consent forms are completed accurately.
• Prepare treatment rooms, equipment, and supplies for daily operations.
• Clean, sterilize, and maintain instruments and equipment according to established protocols.
• Maintain organized, fully stocked treatment rooms and clinical workspaces.
• Assist in managing inventory and ordering medical supplies when needed.
• Support clinic efficiency by facilitating timely and orderly client flow throughout the day.

Skills

Customer service

Hospitality experience

Medical office experience

Aesthetic industry experience

Communication

Multitask

Attention to detail

Team player

Education

High School Diploma or GED

Associate's degree preferred

Tools

Outlook

Word

Excel

Zenoti

Job description

SkinSpirit is seeking a Medical Assistant - Client Support in New York City’s Upper East Side to deliver exceptional client care while supporting clinic operations. You will handle front office tasks, assist providers, manage appointments, and promote SkinSpirit services and skincare products.

Ideal candidates will have 1+ years of customer service or medical office experience, proficiency with scheduling systems, and the ability to multitask in a fast-paced environment.