Medical Assistant

SkinSpirit; New York (NY); On-site; USD 42,000 - 57,000; Full time

Job summary

SkinSpirit is seeking a Medical Assistant & Client Support to join our team in New York. You will serve as both front-office and back-office support, handling patient intake, scheduling, treatment prep, and provider assistance while promoting SkinSpirit services and products.

The role reports to the Clinic Manager and requires the ability to manage high call volumes, handle transactions, and maintain confidentiality in a fast-paced medical spa setting. Flexibility for varied shifts is expected.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 1+ years of customer service, hospitality, retail sales, medical office, or aesthetic industry experience required.
• Medical Assistant experience preferred.
• Experience in a medical spa, dermatology, plastic surgery, aesthetics, or healthcare setting preferred.
• Strong customer service and relationship-building skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to multitask and effectively prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Provide exceptional client care and customer service in every interaction.
• Answer and manage a high volume of inbound phone calls.
• Schedule, reschedule, confirm, and cancel appointments.
• Greet clients, complete registration processes, and facilitate check-in and check-out procedures.
• Accurately process client transactions and maintain financial accountability.
• Actively promote SkinSpirit treatments, services, skincare products, programs, and promotions.
• Rebook appointments and recommend follow-up services as directed by providers.
• Provide accurate and timely responses to client questions and requests.
• Perform opening and closing duties for the clinic.
• Maintain confidentiality of client information in accordance with company policies and applicable regulations.
• Prepare clients for consultations and treatments, including intake, chart preparation, treatment setup, and pre- and post-care instructions.
• Support providers during treatments and procedures as needed.
• Ensure all required charting, documentation, and consent forms are completed accurately.
• Prepare treatment rooms, equipment, and supplies for daily operations.
• Clean, sterilize, and maintain instruments and equipment according to established protocols.
• Maintain organized, fully stocked treatment rooms and clinical workspaces.
• Assist in managing inventory and ordering medical supplies when needed.
• Support clinic efficiency by facilitating timely and orderly client flow throughout the day.
• Attend required trainings, meetings, and continuing education opportunities.
• Develop and maintain knowledge of SkinSpirit services, treatments, medical-grade skincare products, and promotions.
• Assist with social media content and clinic initiatives as directed by Clinic Management or Providers.
• Efficiently perform administrative tasks, including filing, scanning, mailing, and document management.
• Travel to other clinic locations for training or business needs as required.
• Support special projects and perform other duties as assigned.

Skills

Customer service

Communication skills

Multitask

Teamwork

Attention to detail

Professionalism

Education

High School Diploma or GED

Associate's degree preferred

Tools

Outlook

Word

Excel

Scheduling systems (Zenoti)

Job description

Medical Assistant & Client Support at SkinSpirit

Job Description

The Medical Assistant & Client Support team member plays a role in delivering exceptional client experiences while supporting efficient clinic operations. This position serves as both a front-office and back-office resource, providing administrative support, appointment management, client care, treatment preparation, and provider support. Acting as a liaison between clients, providers, and the clinic team, this role helps ensure seamless client flow while promoting SkinSpirit's services, products, and treatment recommendations.

This position reports to the Clinic Manager and works closely with medical providers and clinic staff to maintain operational excellence and deliver outstanding client care.

What You Will Do

Client Experience & Front Office Support

• Provide exceptional client care and customer service in every interaction.
• Answer and manage a high volume of inbound phone calls.
• Schedule, reschedule, confirm, and cancel appointments.
• Greet clients, complete registration processes, and facilitate check-in and check-out procedures.
• Accurately process client transactions and maintain financial accountability.
• Actively promote SkinSpirit treatments, services, skincare products, programs, and promotions.
• Rebook appointments and recommend follow-up services as directed by providers.
• Provide accurate and timely responses to client questions and requests.
• Perform opening and closing duties for the clinic.
• Maintain confidentiality of client information in accordance with company policies and applicable regulations.

Medical Assistant & Provider Support

• Prepare clients for consultations and treatments, including intake, chart preparation, treatment setup, and pre- and post-care instructions.
• Support providers during treatments and procedures as needed.
• Ensure all required charting, documentation, and consent forms are completed accurately.
• Prepare treatment rooms, equipment, and supplies for daily operations.
• Clean, sterilize, and maintain instruments and equipment according to established protocols.
• Maintain organized, fully stocked treatment rooms and clinical workspaces.
• Assist in managing inventory and ordering medical supplies when needed.
• Support clinic efficiency by facilitating timely and orderly client flow throughout the day.

Operational & Team Support

• Attend required trainings, meetings, and continuing education opportunities.
• Develop and maintain knowledge of SkinSpirit services, treatments, medical-grade skincare products, and promotions.
• Assist with social media content and clinic initiatives as directed by Clinic Management or Providers.
• Efficiently perform administrative tasks, including filing, scanning, mailing, and document management.
• Travel to other clinic locations for training or business needs as required.
• Support special projects and perform other duties as assigned.

What You Will Bring

Skills, Knowledge and Expertise

• High School Diploma or GED required; Associate's degree preferred.
• 1+ years of customer service, hospitality, retail sales, medical office, or aesthetic industry experience required.
• Medical Assistant experience preferred.
• Experience in a medical spa, dermatology, plastic surgery, aesthetics, or healthcare setting preferred.
• Strong customer service and relationship-building skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to multitask and effectively prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Outlook, Word, Excel, and other business software.
• Ability to quickly learn new systems and technologies.
• Experience with Zenoti or other scheduling/POS systems preferred.
• Knowledge of cosmetic procedures, skincare products, and aesthetic services preferred.
• Demonstrates professionalism, sound judgment, integrity, and accountability.
• Availability to work a combination of weekdays, evenings, weekends, opening, and closing shifts.
• Social media experience is a plus.

Physical Requirements

• Prolonged periods of:
  • Standing, walking, bending, and stooping.
  • Sitting and working on a computer.
  • Using hands and arms to handle, feel, reach, and manipulate equipment and supplies.
  • Repetitive movements.
  • Talking and hearing.
• Occasional periods of:
  • Kneeling, crouching, crawling, climbing, or balancing.
  • Reaching with hands and arms.
  • Pushing, pulling, lifting, and moving supplies and equipment.
  • Lifting up to 30 pounds.

About SkinSpirit

SkinSpirit Skincare Clinic and Spa is the ultimate destination for all your skin and body care needs. With clinics spanning from Arizona to New York and throughout the country, there's a location near you! As a leading skincare destination and medical spa, they offer a wide range of services to help you look and feel your best. Their services include injectables like Botox, Dysport, and dermal fillers, as well as cutting-edge treatments like Ultherapy and laser resurfacing. They also offer body contouring treatments such as CoolSculpting and Venus Legacy, to help sculpt and tone your body. Not only do they provide exceptional services, but SkinSpirit also offers a curated selection of medical-grade products to elevate your at-home skincare routine. With brands like SkinCeuticals, SkinMedica, and Jan Marini, you can trust that you're getting the highest quality products. Whether you're looking for a facial, chemical peel, or laser hair removal, SkinSpirit has you covered. Their team of experts is dedicated to helping you achieve your skincare goals.