FRM Training & Onboarding Lead

Valeris; South Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement with match

Paid time off and holidays

Career growth opportunities

Job summary

Valeris is seeking a seasoned Manager, Field Reimbursement Training to lead enterprise-wide FRM training initiatives. You will design onboarding for Field and Virtual FRMs, craft role-specific learning paths, and develop scalable materials for multiple clients and therapeutic areas.

You will lead certification programs to ensure competency before direct customer engagement, and continuously update content to reflect industry changes and reimbursement trends, partnering with cross-functional

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of pharmaceutical patient access, reimbursement, specialty pharmacy, or healthcare services experience.
• 5+ years supporting Field Reimbursement, Patient Access, Case Management, or related customer-facing programs.
• 3+ years of training, coaching, learning and development, or leadership experience.
• Strong understanding of healthcare reimbursement processes and patient access services.
• Experience developing and delivering adult learning programs.
• Excellent presentation, facilitation, coaching, and communication skills.
• Strong organizational, project management, and leadership abilities.

Responsibilities

• Develop and execute the enterprise-wide FRM training strategy.
• Design, implement, and maintain standardized onboarding programs for Field and Virtual FRMs.
• Develop role-specific learning paths for new hires, experienced FRMs, team leads, and managers.
• Create scalable training solutions that support multiple manufacturer clients and therapeutic areas.
• Lead the development of certification programs to ensure competency prior to independent customer engagement.
• Continuously evaluate and enhance training content based on industry changes, client feedback, business needs, and reimbursement landscape updates.
• Establish best practices that promote consistency across all FRM programs.

Skills

Adult learning principles

Instructional design

Training facilitation

Coaching and mentoring

Project management

Cross-functional collaboration

Executive communication

Patient access and reimbursement

Change management

Leadership abilities

Education

Bachelor's degree or equivalent

Tools

Salesforce

Veeva

LMS

Job description

Valeris is seeking a seasoned Manager, Field Reimbursement Training to lead enterprise-wide FRM training initiatives. You will design onboarding for Field and Virtual FRMs, craft role-specific learning paths, and develop scalable materials for multiple clients and therapeutic areas.

You will lead certification programs to ensure competency before direct customer engagement, and continuously update content to reflect industry changes and reimbursement trends, partnering with cross-functional