Friendly Front Desk Specialist - Pet Care & Wellness

Encore Vet Group; Key Largo (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

CE allowance

Uniform allowance

Pet care discounts

PTO and holidays

Floating holidays

Parental leave

Military leave

Employee Assistance Program

401(k) with company match

Job summary

Island Hammock Pet Hospital in Key Largo, FL is seeking a friendly Customer Service Representative to welcome clients, handle scheduling, educate clients, and support the veterinary team at the front desk. No experience required; training provided.

The role offers full-time or part-time hours, day shifts, weekends, and a supportive team focused on compassionate care for pets and their families. Compensation starts at $17–$19 per hour, with benefits including health insurance, CE funds, paid time

Qualifications

• No prior experience required; training provided.
• Requires strong interpersonal skills and ability to deliver excellent client experiences.
• Ability to manage front desk tasks and patient records with accuracy.

Responsibilities

• Greet clients in person and on the phone with warmth and professionalism.
• Schedule appointments and help manage daily workflow.
• Answer questions and provide clear, compassionate client education.
• Maintain accurate records and update patient files.
• Support the veterinary team with communication and coordination.
• Process payments and check clients in and out.
• Maintain a calm, organized, welcoming lobby.

Skills

People person

Organized

Detail-oriented

Multitasking

Tech savvy

Calm under pressure

Willingness to learn

Job description

Island Hammock Pet Hospital in Key Largo, FL is seeking a friendly Customer Service Representative to welcome clients, handle scheduling, educate clients, and support the veterinary team at the front desk. No experience required; training provided.

The role offers full-time or part-time hours, day shifts, weekends, and a supportive team focused on compassionate care for pets and their families. Compensation starts at $17–$19 per hour, with benefits including health insurance, CE funds, paid time