Fresno Service Coordinator

Applied Process Cooling Corporation (APCCO); Fresno (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Applied Process Cooling Corporation (APCCO) in Fresno, CA is seeking a Service Coordinator to support the Service Manager and technicians. You will coordinate work orders, schedule field staff, and communicate with customers to meet deadlines and service level agreements.

The role requires strong organization, customer service experience, and proficiency with Vista and MS Office. Travel is expected to support multiple departments and construction projects.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in a customer-service role.
• Valid driver’s license with insurable DMV record.
• Ability to read and follow Vehicle and Driver policies.

Responsibilities

• Maintain day-to-day schedule for Service Technicians in your area.
• Field customer calls and ensure timely responses.
• Prepare quotations and estimates for customers.
• Coordinate with Project Manager for start-up information.
• Process work orders, invoices and related documentation.
• Maintain department reports (payroll, job costing, startup status).

Skills

Organizational Skills

Technical Capacity

Communication Proficiency

Leadership

Initiative

Time Mgmt.

Thoroughness

Ethical Conduct

Education

High school diploma

Driver's license required

Tools

Vista

MS Office Suite (Word, Excel, Outlook)

Job description

The Service Coordinator (SC) works in support of the Service Manager. This position provides support to the Service Technicians, the Service Department; Compressor Rebuild Department (California), Construction Department, retail sales as well as the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential functions/responsibilities include but are not limited to the following:

Productivity, and Quality

• Maintain the day-to-day schedule for the Service Technicians assigned to your area.
• Field service calls from customers—ensure that they are responded to appropriately.
• Prepare quotations and estimates for customers.
• Strategically target non-APCCO customers and use the marketing tools available within the department to increase APCCO’s presence in the assigned areas.
• Coordinate and schedule service technicians for construction job start-ups. Work with the Project Manager to provide the start-up technician with the proper information needed for start-up.
• File work order invoices and other work order related documentation.
• Maintain and update department reports (payroll, job costing, and construction start up status) as assigned.

Customer Contact

• Assist with customer questions and problems as appropriate.
• Develop partnerships with customers by setting and keeping achievable commitment dates, understanding customers’ product, requirements, and style of operating. Make our customers’ vision/mission/goals, ours as well.

Personal

• Support a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism, and respectful mannerisms among all APCCO team members, and hold others accountable to do the same.

Financial

• Purchase materials for service work order jobs.
• Issue purchase orders to vendors and keep track of orders to ensure their proper and timely delivery and accurate pricing.
• Prepare billing packets for service department work orders.
• Respond to/research questions related to work order invoicing.

Misc.

• Process timecards for service technicians assigned to your area.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

COMPETENCIES

• 1.Organizational Skills
• 2.Technical Capacity
• 3.Communication Proficiency
• 4.Leadership
• 5.Initiative
• 6.Time Mgmt.
• 7.Thoroughness
• 8.Ethical Conduct

WORK ENVIRONMENT

This job operates in a professional office environment and is in an open room with constant activity and interaction with cross-functional divisions, departments, and sections. This role routinely uses standard office equipment, such as computers, phone, photocopies, filing cabinets, fax machines and other equipment as needed.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to use general office equipment (including computer and 10 key) and knowledge of basic office skills.
• Proficient with Vista, Microsoft Office software including Word, Excel, and Outlook.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours are Monday through Friday _7_am to _4_ pm, however, based on the needs of the job, work hours may vary.

TRAVEL

Travel is expected for this position, based on the duties to service the needs of the customer(s).

REQUIRED EDUCATION & EXPERIENCE

• High school diploma or general education degree (GED)
• 2 years’ experience in customer service focused position
• All APCCO employees who drive company owned vehicles or drive their own vehicle for company purposes:
• Must read, understand, and follow the requirements of the APCCO Motor Vehicle Policy and Vehicle Maintenance Policy
• Maintain a valid driver’s license.
• Provide a clear DMV record that is insurable with our company vehicle insurance carrier, including no accidents, incidents, or DUI in the past 5 years (and updated annually)
• Participate in company-sponsored programs to maintain or improve driver safety.

PREFERRED EDUCATION & EXPERIENCE

None

WORK AUTHORIZATION

None

PHYSICAL DEMANDS / REQUIREMENTS

The physical demands described here are representative of those that are necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential