French-Speaking Technical Support Engineer (Hybrid)

TeamViewer Germany GmbH; United States; Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Onsite onboarding

Competitive compensation

Pension plan top-up

Public transport friendly offices

Hybrid work time

Work From Abroad Program

Team events

Open door policy

Corporate Benefits access

Job summary

TeamViewer Germany GmbH is seeking a skilled technical customer support specialist to assist French and English-speaking customers. You will handle second- and third-level issues, collaborate with product development, and support the Sales team with technical insights.

Ideal candidates will have a degree in IT, strong networking knowledge, proficiency in Windows/Mac/Linux/iOS/Android, and excellent communication skills in French and English.

Qualifications

• Degree in computer science or IT-related field.
• Customer-driven with enthusiasm for people and technology.
• Fluent in French (native level) and English.
• Strong knowledge of networks and experience with Windows, Mac OS, Linux, iOS or Android.
• Previous technical customer support experience desirable.
• Excellent communication and professional demeanor.

Responsibilities

• Support and advise our existing French and English-speaking customers and prospects with their technical issues over the phone or via email
• Manage second-level support cases, solving customer issues via remote support, telephone or email
• Work with product development to handle third-level support cases
• Use your technical knowledge to assist the Sales team
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Skills

Customer-focused

French (native)

English

Operating systems: Windows

Mac OS

Linux

iOS

Android

Customer support experience

Communication skills

Education

Computer science / IT degree

Job description

TeamViewer Germany GmbH is seeking a skilled technical customer support specialist to assist French and English-speaking customers. You will handle second- and third-level issues, collaborate with product development, and support the Sales team with technical insights.

Ideal candidates will have a degree in IT, strong networking knowledge, proficiency in Windows/Mac/Linux/iOS/Android, and excellent communication skills in French and English.