French-Speaking Luxury Auto Agent Remote Greece

Employers from Greece; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Professional training

Private health insurance

Career development

13th & 14th salaries

Performance bonus

Job summary

Mercier Consultancy Group is seeking a French-speaking Customer Service Agent for Mercedes in Greece. You will represent a luxury automotive leader, handling inquiries via phone, email and chat while ensuring premium service standards.

Requirements include native or fluent French, strong English, and EU passport or Greek work permit. The role offers relocation support and a comprehensive training program within a remote-first setup in Greece.

Qualifications

• French language proficiency required (spoken/written).
• Proficient English to engage with international environment.
• Experience in customer service roles is essential.
• CRM experience and data entry accuracy.
• Comfort working in a remote-first role based in Greece.

Responsibilities

• Serve as the primary contact for Mercedes owners, addressing product features and technical queries.
• Handle high-quality inbound inquiries via phone, email and chat while maintaining brand image.
• Schedule maintenance and service appointments; resolve automotive concerns with accuracy.
• Maintain detailed case records in the CRM with data accuracy and compliance.
• Collaborate with international teams to improve customer experience for French-speaking clients.
• Provide feedback on customer trends and common automotive questions to management.
• Participate in ongoing product training to stay updated on Mercedes models.

Skills

French (native/fluent)

English (proficient)

Customer service

CRM experience

Remote work experience

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a French-speaking Customer Service Agent for Mercedes in Greece. You will represent a luxury automotive leader, handling inquiries via phone, email and chat while ensuring premium service standards.

Requirements include native or fluent French, strong English, and EU passport or Greek work permit. The role offers relocation support and a comprehensive training program within a remote-first setup in Greece.