French-Speaking CS Agent — Remote Greece (Relocation)

Mercier Consultancy Group; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Relocation package

Professional training

Private health insurance

Career development

Job summary

Mercier Consultancy Group is seeking a French-speaking Customer Service Agent for Mercedes in Greece. You will handle high-quality inquiries via phone, email, and chat, guiding customers on vehicle features and servicing while upholding the luxury brand image.

The role supports remote-first work in Greece with a comprehensive relocation package and extensive training. English proficiency and a genuine interest in automotive services are essential.

Qualifications

• Native or fluent French (spoken and written).
• Strong proficiency in English for international collaboration.
• EU passport or Greek work permit.
• Willingness to work in a remote-first setup in Greece.

Responsibilities

• Act as the primary contact for Mercedes owners, guiding on features and queries.
• Handle inbound inquiries via phone, email, and chat while preserving brand image.
• Assist clients with scheduling maintenance and service appointments.
• Maintain CRM case records with accuracy and compliance.
• Collaborate with international teams to improve customer experience for French-speaking segments.
• Provide feedback to management on customer trends and common queries.
• Participate in ongoing product training on Mercedes vehicles.

Skills

French language

English language

Remote work

Job description

Mercier Consultancy Group is seeking a French-speaking Customer Service Agent for Mercedes in Greece. You will handle high-quality inquiries via phone, email, and chat, guiding customers on vehicle features and servicing while upholding the luxury brand image.

The role supports remote-first work in Greece with a comprehensive relocation package and extensive training. English proficiency and a genuine interest in automotive services are essential.