French-Speaking Customer Experience Specialist | Remote

The Flex; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

The Flex, a remote-first company revolutionizing how people rent, is seeking a French-speaking Customer Experience Specialist to be the voice of our platform for guests and landlords worldwide.

In this role you will handle inquiries in French and English, guide guests through bookings, resolve issues with empathy, and collaborate with Operations and Tech to improve the user experience while delivering world-class service.

Qualifications

• Fluency in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms.
• Excellent communication and interpersonal skills — you listen, understand, and make people feel heard.
• Strong organizational abilities and composure under pressure.
• Tech-savvy — comfortable using PMS, CRM, and digital support tools.
• A problem-solving mindset with empathy, patience, and meticulous attention to detail.

Responsibilities

• Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
• Booking Assistance – Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
• Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
• Knowledge Management – Accurately document interactions, feedback, and resolutions to help improve service quality.
• Cross-Team Collaboration – Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
• Upselling & Retention – Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

Skills

Bilingual FR/EN

Customer service

Strong communication

Organizational skills

Tech-savvy

Problem solving

Tools

PMS

CRM

Chat tools

Job description

The Flex, a remote-first company revolutionizing how people rent, is seeking a French-speaking Customer Experience Specialist to be the voice of our platform for guests and landlords worldwide.

In this role you will handle inquiries in French and English, guide guests through bookings, resolve issues with empathy, and collaborate with Operations and Tech to improve the user experience while delivering world-class service.