French Or Spanish Bilingual Customer Service Representative

TEKsystems; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transit benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking two Bilingual Customer Service Representatives (Spanish or French) for remote, contract-to-hire roles supporting auto loan and lease insurance needs. You’ll handle inbound/outbound calls, verify information with insurers, and resolve documentation issues.

This is not sales or collections and emphasizes customer support and problem resolution. Training is remote, with a CST schedule during onboarding.

Qualifications

• Fluent in Spanish and English or French and English.
• Minimum 1 year of customer service experience.
• Experience in call center, retail, hospitality or administrative roles is a plus.

Responsibilities

• Handle approximately 14 outbound calls per hour.
• Contact customers regarding insurance-related discrepancies or missing information.
• Assist customers in resolving insurance documentation issues.
• Verify insurance information with agencies and providers.
• Document interactions and maintain records in internal systems.
• Follow scripted messages when unable to reach insurance representatives.
• Maintain productivity and quality in a phone-based environment.

Skills

Bilingual Spanish/English

Bilingual French/English

Customer service

Typing 30 WPM

Phone-based work

Problem solving

Stable work history

Education

High School Diploma or equivalent

Job description

Bilingual Customer Service Representative (Spanish or French)

Location: Remote

Pay: Competitive, based on experience

Position Type: Contract Opportunity

Schedule: Tuesday-Friday, 10:30 AM - 7:00 PM CST & Saturday, 7:00 AM - 4:00 PM CST

About the Opportunity

We are currently seeking two Bilingual Customer Service Representatives to join a growing financial services team:

• 1 Bilingual Spanish Representative
• 1 Bilingual French Representative

This is a fully remote opportunity supporting customers with auto loan and lease insurance requirements. Representatives will work directly with customers and insurance providers to resolve insurance-related issues, answer questions, and ensure required documentation is received and processed accurately.

This is not a sales or collections role. All calls are informational and focused on customer support and problem resolution.

Key Responsibilities

• Handle approximately 14 outbound calls per hour.
• Contact customers regarding insurance-related discrepancies or missing information.
• Assist customers in resolving insurance documentation issues.
• Verify insurance information with insurance agencies and providers.
• Document customer interactions and updates in internal systems.
• Upload and maintain accurate customer and insurance records.
• Leave approved scripted messages when unable to reach insurance representatives.
• Follow established procedures while providing excellent customer service.
• Maintain productivity and quality standards in a phone-based environment.

Required Qualifications

• High School Diploma or equivalent.
• Fluent in either:
  • Spanish and English, or
  • French and English.
• Minimum of 1 year of customer service experience, including backgrounds such as:
  • Call Center Representative
  • Customer Service Representative
  • Retail Associate
  • Restaurant/Hospitality Professional
  • Administrative Support
  • Data Entry Specialist
• Ability to type at least 30 WPM.
• Strong communication and problem-solving skills.
• Comfortable spending the majority of the workday on the phone.
• Positive attitude and professional demeanor.
• Demonstrated ability to meet performance expectations.
• Stable work history with no more than two employers within the past three years.

Training

Training is conducted remotely during the first three weeks.

Training Schedule: Monday-Friday, 8:30 AM - 5:00 PM CST

Training will include:

• Classroom instruction
• Job shadowing
• System training
• Live call support

At the end of Week 3, employees must pass a performance assessment with a score of 80% or higher to transition into their assigned shift. Individuals who do not pass will have one additional week to successfully complete the assessment.

Preferred Qualifications

• Prior call center experience.
• Experience working in high-volume phone environments.
• Financial services, insurance, or administrative experience.
• Experience navigating multiple computer systems simultaneously.

What You'll Gain

• Fully remote work environment.
• Opportunity to gain experience within the financial services industry.
• Structured training and support.
• Collaborative team environment.
• Stable schedule with consistent hours.
• Opportunity to develop customer service and problem-solving skills.

#centralpriority26

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.