French Bi-lingual Customer Care Professional

illumifin Corporation; Minnesota; Híbrido; USD 18.000 - 26.000; Jornada completa

Descripción de la vacante

illumifin Corporation is seeking a Bi-Lingual Customer Care Professional to support insurance assessments. The role handles telephonic and onsite interactions with insurers, applicants and claimants, coordinating interviews and data collection with a high level of confidentiality.

The position emphasizes strong communication, reliability, and experience in fast-paced call centers. It offers remote work options and aligns with illumifin's focus on integrity, respect and initiative.

Formación

• Must be able to speak French (Canadian Dialect).
• High school diploma or GED required.
• Strong written and verbal communication skills; is familiar with business and phone protocols.
• Excellent organization and detail orientation skills with the ability to meet established deadlines.
• Proficient with MS Windows environment, including MS Word.
• Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
• Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

Responsabilidades

• Fields incoming calls from insurance company personnel, applicants, claimants, and case managers; provides telephonic and onsite interview status information.
• Schedules appointments for telephonic interviews and coordinates interview logistics.
• Coordinates requests for reprints of interviews and transfers applicants to complete telephonic interviews.
• Handles calls from nurses and agencies to assign, update status and collect information on underwriting and claims assessments.
• Maintains confidentiality and handles sensitive financial, personal and health-history information.

Conocimientos

French (Canadian Dialect)

Educación

High school diploma or GED

Herramientas

MS Word

Database platforms

Descripción del empleo

The nation's leading administrator of long-term care insurance services is looking for YOU.

This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.

This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST.

BI-LINGUAL CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES

• Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
  • Provide telephonic and onsite interview status information
  • Schedule appointments for telephonic interviews
  • Collects and disseminates new or updated applicant or claimant information
  • Coordinates requests for reprints of telephonic and onsite interviews
  • Hot transfers applicants to complete telephonic interviews
• Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
• Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
• Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
  Financial, personal, medical and/or health-history information
• Utilizes multiple illumifin specific database platforms to input, access and follow-up on customer information and activity
• Provides ongoing, compassionate and proactive customer support to all Engagement Services customers

Requirements

• Must be able to speak French (Canadian Dialect)
• High school diploma or GED required.
• Strong written and verbal communication skills; is familiar with business and phone protocols.
• Excellent organization and detail orientation skills with the ability to meet established deadlines.
• Proficient with MS Windows environment, including MS Word.
• Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
• Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

The base pay for this position is starting at $16/hour depending on experience and qualifications

Location

Remote

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