Freight Scheduling & Customer Support Specialist

Roehl Transport, Inc.; Marshfield (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Monthly bonuses

Medical and dental benefits

401k and profit sharing

Paid time off

Tuition reimbursement

Job summary

A leading transportation company is looking for a Customer Service Assistant to help schedule freight deliveries and maintain customer relations. This role requires effective communication and creative problem-solving skills. Competitive salary with bonus opportunities and benefits including medical and tuition reimbursement. Join a respected firm committed to safety and innovation.

Responsibilities

• Schedule pick-up and delivery appointments for freight.
• Communicate effectively with customers via telephone and email.
• Work with teammates to resolve customer conflicts.
• Maintain accurate notes regarding customer interactions.

Skills

Effective & timely communication

Creative problem-solving

Strategic thinking

Collaboration

Desire to develop and learn new skills

Job description

The Opportunity:

Now is your chance to help move America's freight as a Customer Service Assistant (CSA) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA President's Award-winning carrier!

As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering “confidence and satisfaction” to our customers. In this position, you will:

• Schedule pick-up and delivery appointments for freight while taking into account factors such as customer requirements, legal transit time, and driver productivity
• Communicate effectively with customers via telephone, email, and other forms of communication to grow and develop relationships
• Work collaboratively with Roehl teammates to identify and resolve customer and scheduling conflicts
• Maintain accurate notes regarding customer interactions and preferred scheduling protocols
• Entering Customer loads with accurate information and in a timely manner
• Managing trailer pools as needed to maintain customers’ expectations
• Using your knowledge and skills to make educated decisions
• Ensure all loads are meeting the customers’ service expectations

The Fit:

In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. As a Customer Service Assistant you will be developing your knowledge and skills in transportation to be able to advance into Customer Service Representative position.

Therefore, you must possess the following skills:

• Effective & timely communication with a diverse audience through multiple modes
• Creative problem-solving
• Strategic thinking
• Collaboration with team members
• Strong desire to develop and learn new skills
• Strong decision making skills based on information provided
• Thrive in a fast pass environment
• Strong time management skills
• Adaptability to changing priorities

The Wage:

You will earn a competitive salary and have the opportunity to earn two monthly bonuses Additionally, you are eligible for medical, dental, 401k, profit sharing, paid time off, and tuition reimbursement if you are interested in advancing your education.

The Company:

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Now, more than 60 years later, Roehl Transport is one of North America’s safest trucking companies as recognized by the American Trucking Association (ATA). Roehl Transport is a 5-time recipient of the ATA President’s Award, the trucking industry’s highest safety honor.

At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.