Customer Service Assistant

Roehl Transport; Marshfield (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical and dental benefits

401k and profit sharing

Paid time off

Tuition reimbursement

Paid time off (PTO)

Tuition reimbursement

Job summary

A leading transportation company is seeking a Customer Service Assistant to enhance customer satisfaction by scheduling deliveries and resolving conflicts. The ideal candidate should have effective communication, problem-solving skills, and a desire to learn. This full-time role offers competitive pay, bonuses, and benefits, including tuition reimbursement.

Qualifications

• Effective & timely communication with a diverse audience
• Creative problem-solving
• Strategic thinking

Responsibilities

• Schedule pick-up and delivery appointments for freight.
• Communicate effectively with customers via telephone and email.
• Work collaboratively with team to resolve customer conflicts.
• Maintain notes regarding customer interactions.

Skills

Effective communication

Creative problem-solving

Strategic thinking

Collaboration

Desire to learn new skills

Job description

Overview

Join to apply for the Customer Service Assistant role at Roehl Transport.

The Opportunity

Now is your chance to help move America's freight as a Customer Service Assistant (CSA) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA President's Award-winning carrier!

As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering “confidence and satisfaction” to our customers. In this position, you will:

• Schedule pick-up and delivery appointments for freight while taking into account factors such as customer requirements, legal transit time, driver productivity, etc.
• Communicate effectively with customers via telephone, email, and other forms of communication
• Work collaboratively with Roehl teammates to identify and resolve customer and scheduling conflicts
• Maintain accurate notes regarding customer interactions and preferred scheduling protocols

The Fit

In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. Therefore, you must possess the following skills:

• Effective & timely communication with a diverse audience
• Creative problem-solving
• Strategic thinking
• Collaboration
• Strong desire to develop and learn new skills

The Wage

You will earn a competitive salary and have the opportunity to earn two monthly bonuses. Additionally, you are eligible for medical, dental, 401k, profit sharing, and paid time off. We even offer tuition reimbursement if you are interested in advancing your education.

The Company

Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Now, more than 60 years later, Roehl Transport is one of North America’s safest trucking companies as recognized by the American Trucking Association (ATA). Roehl Transport is a 5-time recipient of the ATA President’s Award, the trucking industry’s highest safety honor.

At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Transportation/Trucking/Railroad