Freight Payment Analyst

A. Duie Pyle, Inc.; West Chester (Chester County); On-site; USD 42,000 - 62,000; Full time

Job summary

A. Duie Pyle, Inc. is seeking a Freight Payment Analyst I to manage and reconcile customer accounts billed through third parties or EDI, ensuring timely payments. Customer contacts are via phone, email, payment portals and TMS portals.

You will analyze delinquent accounts, learn invoicing requirements (EDI 204/214/210), and collaborate with internal teams to resolve disputes, improve processes, and maintain accurate records.

Qualifications

• HS Diploma or equivalent.
• Strong analytical and time management skills.
• Professional written and verbal communication skills.
• Knowledge of MS Office, especially Outlook, Excel, and Word.
• Ability to multitask and prioritize in a fast paced environment with strong attention to detail.

Responsibilities

• Identify and prioritize delinquent accounts for adjustment or collection.
• Understand invoicing requirements including EDI 204/214/210 for accounts.
• Develop reports and best practices for account reconciliation.
• Retrieve invoice status from customer portals and communicate findings.
• Correct invoicing issues with attention to detail and prevent recurrence.
• Upload documents via carrier resolution processes and update notes.
• Set follow-up dates to ensure timely payment and document actions.
• Collaborate with internal teams to research and resolve disputes.
• Defend charges when disputes are not valid.
• Respond to customer inquiries promptly and professionally.
• Evaluate credit worthiness by reviewing payment trends and references.

Skills

Analytical skills

Time management

Professional communication

MS Office

Outlook

Excel

Word

Multitasking

Detail orientation

Education

HS Diploma or equivalent

Tools

MS Office

Outlook

Excel

Word

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary

The primary responsibility of the Freight Payment Analyst I is to manage / reconcile Customer accounts that are billed through a 3rd party or via EDI in order for the account to be paid in a timely, efficient manner. Customer contacts are made via telephone, e-mail, payment websites and TMS portals.

The responsibilities of the position include, but are not limited to:

• Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked
• Develop an understanding of the Customer specific invoicing requirements including EDI 204, 214 and 210 of the assigned accounts
• Establish best practices for each account in order to properly manage the reconciliation process. Develop and utilize customized reports as needed
• Retrieve invoice status on customer websites, e-mailing and calling customers to resolve discrepancies
• Correct invoicing issues with proper attention to detail, identify root cause and work to prevent recurrence
• Upload documents and provide any additional information through the established carrier resolution process of the customer’s web portal
• Document the collections system to reflect all customer notes and actions taken
• Set and adhere to appropriate follow-up dates in order to ensure timely payment
• Interact with multiple internal teams in order to research and resolve Customer disputes
• Properly defend charges when a customer dispute is not valid
• Respond to external and internal customer inquiries in a timely and professional manner
• Evaluate credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet

To be qualified for this position, you should possess the following:

• HS Diploma or equivalent
• Strong analytical and time management skills
• Professional written and verbal communication skills
• Knowledge of MS Office, especially Outlook, Excel, and Word
• Ability to multitask and prioritize in a fast paced environment with strong attention to detail

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.