Dedicated Operations Manager

A. Duie Pyle, Inc; Rocky Hill (CT); On-site; USD 75,000 - 95,000; Full time

Job summary

A. Duie Pyle, Inc is seeking a Dedicated Operations Manager to oversee a key customer account, coordinate scheduling, and lead driver management in a fast-paced Northeast-focused network.

This role requires strong DOT knowledge, excellent communication, and hands-on routing planning; you will collaborate with sales and service teams to optimize service delivery and grow the account. The position emphasizes on-site presence at the customer's location(s) and building strong relationships.

Qualifications

• Transportation management experience in a dedicated environment preferred.
• Experience with load planning and driver management.
• Proficiency with MS Office (Word, Excel, PPT, Outlook).
• Ability to be on-call during driver work hours.
• Understanding of DOT regulations.
• Strong communication and customer service skills.
• Excellent organizational abilities.

Responsibilities

• Coordinate and manage scheduling for a dedicated customer.
• Be available and on call for Pyle driver and customer needs.
• Build dynamic routing with routing software and learn the system.
• Optimize the schedule daily or as needed.
• Maintain an onsite presence at the customer site and develop relationships.
• Partner with sales and customer service to schedule deliveries and grow the account.

Skills

Transportation mgmt

Load planning

Driver management

MS Office

On-call availability

DOT regulations

Customer service

Organizational skills

Tools

TMW

PeopleNet

Job description

A family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.

Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.

Position Summary:

As a Dedicated Operations Manager for A. Duie Pyle, you will be tasked with managing the customer account, hiring drivers, and developing a full-service solution. Our Dedicated Division offers any customer a unique regional truckload alternative within the Northeast, helping businesses navigate, and reach their supply chain goals.

The responsibilities of the position include, but are not limited to:

• Coordinating and managing scheduling for a dedicated customer
• Being available and on call for Pyle driver and customer needs
• Building dynamic routing using our routing software (must be comfortable learning this system)
• Optimizing the schedule daily and or as needed
• Holding an onsite presence at the customer’s location(s) – build and develop a strong relationship
• Partnering with sales and customer service to schedule deliveries; working cross-functionally within Pyle to service the account and grow the business

To be qualified for this position, you must possess the following:

• Previous transportation management experience in a dedicated environment preferred
• Experience with load planning and driver management
• Proficiency with computers, including MS Office Suite (Word, Excel, PPT, Outlook, etc.)
• Ability to be on-call during driver work hours
• Understanding and knowledge of DOT regulations
• Effective communication and customer service skills with the ability to represent the Company in a positive, professional manner
• Strong organizational skills

The following skillsets are preferred, but not required:

• TMW and People Net knowledge
• P+L responsibility

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.