Freight Operations Specialist | High-Volume Shipments

Avenue Logistics; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Training & Development

Job summary

Avenue Logistics, a fast-growing freight brokerage in Kansas City, invites you to join as a Customer Operations Executive. You will support a high-volume book of business, manage daily shipment operations, build, schedule, and track freight, and deliver outstanding service to customers.

This role suits someone who thrives in a fast-paced environment, is highly organized, and has a customer-service mindset. You will work closely with our top sales rep and grow your career at a company that values

Qualifications

• 2+ years of operations or account management experience at a freight brokerage.
• Experience managing high shipment volume.
• Familiarity with transportation management systems (TMS).

Responsibilities

• Manage daily shipment operations across multiple customer accounts.
• Build, schedule, and track freight shipments.
• Monitor and manage 100+ pickups and deliveries per day.
• Troubleshoot delays, appointment changes, and service issues.
• Provide consistent updates and support to customers throughout the shipment lifecycle.

Skills

Customer service

Communication

Highly organized

Multitasking

Problem solving

Tools

Transportation Management System (TMS)

Job description

Avenue Logistics, a fast-growing freight brokerage in Kansas City, invites you to join as a Customer Operations Executive. You will support a high-volume book of business, manage daily shipment operations, build, schedule, and track freight, and deliver outstanding service to customers.

This role suits someone who thrives in a fast-paced environment, is highly organized, and has a customer-service mindset. You will work closely with our top sales rep and grow your career at a company that values