Customer Operations Executive

Avenue Logistics; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Training & Development

Job summary

Avenue Logistics, a fast-growing freight brokerage in Kansas City, invites you to join as a Customer Operations Executive. You will support a high-volume book of business, manage daily shipment operations, build, schedule, and track freight, and deliver outstanding service to customers.

This role suits someone who thrives in a fast-paced environment, is highly organized, and has a customer-service mindset. You will work closely with our top sales rep and grow your career at a company that values

Qualifications

• 2+ years of operations or account management experience at a freight brokerage.
• Experience managing high shipment volume.
• Familiarity with transportation management systems (TMS).

Responsibilities

• Manage daily shipment operations across multiple customer accounts.
• Build, schedule, and track freight shipments.
• Monitor and manage 100+ pickups and deliveries per day.
• Troubleshoot delays, appointment changes, and service issues.
• Provide consistent updates and support to customers throughout the shipment lifecycle.

Skills

Customer service

Communication

Highly organized

Multitasking

Problem solving

Tools

Transportation Management System (TMS)

Job description

About Avenue Logistics

Avenue Logistics is a fast-growing freight brokerage based in the heart of Kansas City in the Power and Light District. Our leadership team brings decades of industry experience, while our company operates with the energy and opportunity of a startup. We’re building a team of driven individuals who want to grow their careers in logistics while working alongside top performers in the industry.

The Opportunity

As a Customer Operations Executive, you’ll support a high-volume book of business while working directly alongside one of our top sales reps. Your role will focus on managing daily shipment operations, ensuring freight moves smoothly, and delivering a high level of service to customers.

This position is ideal for someone who thrives in fast-paced environments, enjoys problem solving, and takes pride in staying organized while managing multiple moving pieces.

What You’ll Do

• Manage daily shipment operations across multiple customer accounts
• Build, schedule, and track freight shipments
• Monitor and manage 100+ pickups and deliveries per day
• Troubleshoot delays, appointment changes, and service issues
• Provide consistent updates and support to customers throughout the shipment lifecycle

Who You Are

• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, high-volume environment
• Customer-service oriented with strong communication skills
• Self-motivated and able to manage multiple priorities

Experience

• 2+ years of operations or account management experience at a freight brokerage preferred
• Experience managing high shipment volume
• Familiarity with transportation management systems

What Avenue Offers

• High competitive salary
• Fun, energetic, and collaborative work environment
• Opportunity to make an immediate impact with a growing company
• Work in the heart of downtown Kansas City, MO (Power and Light District)
• Training and development alongside experts in the logistics industry
• Excellent benefits package, including Medical, Dental, Vision, Disability, and Life Insurance