Freight Operations & Accounts Specialist

Circle Logistics Inc.; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Circle Logistics Inc. in Orlando is seeking a proactive Customer Operations Representative to join our team.

You will act as the primary operational link between sales, shippers, receivers, and enterprise contacts, driving flawless shipment execution and account growth. In a fast-paced freight brokerage setting, you’ll manage the lifecycle of customer freight from order entry to post-delivery billing reconciliation, leveraging your logistics experience to build long-term relationships and ensure

Qualifications

• 2–5 years of direct experience in customer service in a B2B environment.
• Strong organizational skills with the ability to manage multiple accounts and deadlines.
• Excellent written and verbal communication skills, including professional email and phone etiquette.
• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams).

Responsibilities

• Act as the daily operational point of contact for assigned accounts; collaborate with Sales to grow relationships.
• Enter and manage new load orders in the Transportation Management Software (TMS) with all requirements and notes.
• Schedule pickups and deliveries within customer transit windows; coordinate with shippers/receivers.
• Monitor transit milestones via TMS and update SLAs.
• Identify delays or disruptions early; coordinate cross-functionally to implement contingency plans.
• Collect, audit, and archive shipping documents; resolve billing discrepancies with billing team and customer contacts.
• Develop and maintain SOPs to ensure operational consistency across the team.

Skills

Customer service

B2B coordination

Account management

Written & verbal communication

Education

Bachelor’s or Associate degree in Supply Chain Management

Tools

Microsoft 365

TMS software

Job description

Circle Logistics Inc. in Orlando is seeking a proactive Customer Operations Representative to join our team.

You will act as the primary operational link between sales, shippers, receivers, and enterprise contacts, driving flawless shipment execution and account growth. In a fast-paced freight brokerage setting, you’ll manage the lifecycle of customer freight from order entry to post-delivery billing reconciliation, leveraging your logistics experience to build long-term relationships and ensure