Freight Load Planner | Support Specialist (Night Shift)

Paragon Leasing L.P.; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k) retirement plan with quarterly

Job summary

Paragon Leasing L.P. is seeking a Service Support Specialist to secure capacity for booked freight using company assets and alternate modes of transportation. You will schedule, relay, and resolve issues for drivers, contractors, and carriers on a national level.

The role follows a 7/7 schedule: Tuesday–Monday, 6:00pm–7:00am, requiring strong communication, load planning, and responsive problem-solving across regions.

Qualifications

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word.
• Transportation/Logistics experience
• Ability to handle high volumes of inbound email
• Effective presentation skills

Responsibilities

• Professional internal and external communication with drivers via phone calls and system messages
• Planning loads for assigned market areas and/or customer accounts
• Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers
• Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs
• Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers.
• Generating regular and ad-hoc reporting as required

Skills

Outlook

Excel

Word

Communication

High-volume email handling

Education

Bachelor's degree from an accredited university

Tools

AS/400

Job description

Paragon Leasing L.P. is seeking a Service Support Specialist to secure capacity for booked freight using company assets and alternate modes of transportation. You will schedule, relay, and resolve issues for drivers, contractors, and carriers on a national level.

The role follows a 7/7 schedule: Tuesday–Monday, 6:00pm–7:00am, requiring strong communication, load planning, and responsive problem-solving across regions.